---
title: Configuring the Chat Feature
slug: neurons-for-itsm/admin-user-help/enu/latest/configuring-the-chat-feature
createdAt: 2026-07-14T19:16:28.719Z
---

**Role**: Administrators.

Configure the following settings for the chat feature to work:

- **Global Constants** - In the Configuration console, under **Global Constants**, set the **ChatEnabled** global constant Value field to **True**.
- **User role** - To make the chat icon :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/r52WCneekwEBnSNlMbXAc_image2823x21.png" alt caption size="10" width="23" height="21"} available for a user, the administrator should enable chat for the user role. You can toggle the chat availability switch to enable or disable the chat.
  *Enable Chat Option*

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/Gxkcdv7Fy6dhKdi8ZGtvp_image29.png" position="flex-start" size="40" initialPath="../../Resources/Images/image29.png" githubPath="Content/Resources/Images/image29.png" showCaption="false" width="488" height="162" darkWidth="488" darkHeight="162" indent="1"}

## To enable the chat feature for a user role

1. Log in to Neurons for ITSM as an Administrator.
2. From the Configuration Console, select **Configure** > **Users and Permissions** > **Roles and Permissions**.
3. Select the role for which you want to enable the chat feature.
4. Select **Overwrite default branding options with the options listed below**.
5. Select **Enable Chat as Analyst Button**.
6. [Enable chat support for Line of Business (LOB) departments](docId\:FdSg448KL06W0TzeUlJHX) to better direct chat users to an analyst with relevant expertise.

:::hint{type="info"}
- All check boxes under **Branding Options** are disabled until you select the **Overwrite default branding options with the options listed below** option.
- Chat requests to the Service Desk Analyst team are routed using the Round Robin algorithm, based on the Service Desk Analyst's login state.
:::

:::hint{type="info"}
Chat with Support (Analyst) is not currently supported in the new Navigation UI. This capability is available only when using the classic navigation experience.
:::