---
title: Configuring Teams Bot Messages
slug: neurons-for-itsm/admin-user-help/enu/latest/configuring-teams-bot-messages
createdAt: 2026-07-14T19:16:33.190Z
---

To improve performance, maintainability, and organization, Microsoft Teams bot message settings are grouped into three categories:

- **Custom Messages**
- **Teams Configuration Messages**
- **Teams Configuration Text**

Each category includes one-line definitions for its individual message items to support easier configuration and reference.

### Custom Messages

- **Teams Channel User Welcome Text:**Displays a welcome message when the user first interacts with the bot in a Microsoft Teams channel.
- **Teams Bot Actions Welcome Text: **Displays available user actions after the welcome message.
- **Branding Text: **Display the bot’s name as shown in the Teams interface.
- **Create a Ticket Command Text:** Allows users to initiate a support ticket.
- **Check My Ticket Status Command Text:** Allows users to view the current status of their submitted tickets.
- **Ticket Creation Success Text:** Displays a confirmation message after successful support ticket submission.
- **Chat with Analyst Command Text:** Initiate a live chat session with a Service Desk Analyst.
- **Close Chat Conversation:** Ends or leave the current chat session.
- **Self Service Chat First Warning Message:** Send the first inactivity warning message to the user during a self-service chat session.
- **Self Service Chat Second Warning Message**: Sends the final inactivity warning message before the self-service chat session is closed.
- **Self Service Chat Timeout Error Text: **Displays message when the session ends due to user inactivity.
- **Self Service Chat Connection Failure Text:** Displays message when the self-service chat session fails to connect due to a technical issue.

### Teams Configuration Messages

- **Continue Option Text:** Message shown to user whether they want to continue interacting with the bot.
- **Continue Text: **Short prompt displayed as a follow-up for the user to confirm continuation.
- **Create a Service Request Command Text:** Command used to initiate a new service request.
- **Fail Join Message:** Message displayed when the bot is attempting to connect the user to an available agent.
- **Help Button Text:** Label displayed on the button users can click to request help.
- **User message when Chat feature is disabled:** Message shown when the chat functionality is currently unavailable.
- **Service Request Creation Success Text:** Confirmation message displayed when a service request is successfully created.
- **User message when Teams Integration feature is disabled:** Message shown when Microsoft Teams chat integration is not enabled or currently unavailable.
- **Teams Integration Generic Text:** Default message displayed while connecting or processing chat in Teams.
- **Teams Bot Chat Connection Failure Timeout Text:** Message displayed when no agents are available, and the bot fails to establish a chat connection within the timeout period.

### Teams Configuration Text

- **Authentication Failure Error Text:** Message displayed when the authentication fails and cannot access the application.
- **Analyst Offline Message:** Message shown when no analyst is available in the specified Line of Business (LOB).
- **Connection Timeout Message:** Message displayed when the chat connection cannot be established within the expected time.
- **Help Message:** Message describing the available bot capabilities and supported actions for the user.
- **Message for assigning the chat conversation to an Analyst:** Message shown when the bot assigns the chat to a specific analyst.
- **Message for routing the chat conversation based on Analyst availability:** Message displayed while the bot searches for the next available analyst.
- **Message when user leaves the chat conversation in Teams:** Confirmation message displayed when the user exits the Teams chat session.
- **Message when the analyst is connected to a chat session: **Notification message confirming that the user is now connected to an analyst.
- **Analyst Message when user leaves the chat conversation:** Notification to the analyst when the user exits the chat session.
- **Teams Bot Chat Connection Failure Text:** Message displayed when the bot fails to maintain the connection and attempts to reconnect.
- **Teams Bot Chat LOB Hr Text: **Confirmation message shown when a ticket is submitted for HR-related issues, including the case number.
- **Teams Bot Chat LOB Security Text:** Confirmation message shown when a ticket is submitted for security-related issues, including the security case number.
- **Teams Bot Chat LOB Workorder Text:** Confirmation message shown when a ticket is submitted for work order-related issues, including the work order number.