--- title: Configuring Mobile Notifications slug: neurons-for-itsm/admin-user-help/enu/latest/configuring-mobile-notifications createdAt: 2026-07-14T19:16:32.817Z --- Self Service Mobile and Mobile Analyst users receive notifications on their mobile app based on the Business Rules/Quick Actions configured. On-premise customers should first configure Firebase to use this feature. For information on Firebase Configuration, refer to the Firebase Configuration for Mobile Push Notification section in the [Configuration Database guide](docId\:d4uDwE3oMxJZCyEWiM-8M). ## Default Business Rules for Mobile Notification The following Business Rules are configured for mobile notifications using the **Mobile Push Notification** Quick Action in the out-of-the-box application. These Business Rules are disabled by default, enable those you want to use. The **Mobile Push Notification** Quick Action can be used in either Business Rules or in Workflows. **Incident Business Object:** - Push Notification for Incident Priority 1 - Push Notification for Updated P1 Incidents - Push Notification for VIP Incidents **FRS\_ApprovalVoteTracking Business Object:** - Push Notification for Approval **Task#Assignment Business Object:** - Push Notification for Task Assigned **Announcement Business Object:** - Push Notification for Announcement :::hint{type="info"} The data you configure in the Quick Action - **Mobile Push Notification** will be routed through third-party servers (Firebase Cloud Messaging). Therefore, you may need to refrain from using sensitive data or any personal identifiable information. ::: ## Editing the default and creating new Business Rules for Mobile Notification To edit a default Business Rule for mobile notification: 1. Log in to Neurons for ITSM with the Administrator user role. 2. Open the Configuration console. 3. Click **Business Objects** from the **Build** section. 4. Select a Business Object which has a [default Business Rule for mobile notification](docId\:S3mA0z01dy9daHLl8-Fw4) configured that you want to edit. 5. Select **Business Rules** and click **Triggered Actions**. A list of available Business Rules is displayed. 6. Select the mobile notification Business Rule you wish to edit. 7. Click the **Edit** :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/XA0Pf8tzCagZGGr-uHO2b_edit.png" alt caption size="10" width="15" height="16"} icon to edit. The **Edit Triggered Action** window is displayed. 8. Edit the details as required and click **Save**. To create a new Business Rule: 9. Click **Add Trigger**. The **Add Triggered Action** window is displayed. 10. Enter a description, select the **Field** that should trigger the action. For example, **Priority** or **Urgency**. 11. Enter a **Conditional Expression** if required and click **Next**. 12. Select **Mobile Push Notification** as the **New Action Type** and click **Next**. 13. Enter the recipients who should receive the notifications in the **To** field. Only the first 100 recipients will receive the notification. :::hint{type="info"} You can enter the following in the **To** field: - Individual email address - Contact groups - Expression which is configured in the Expression Editor ::: :::Paragraph{indent="2"} Or ::: 14. Select the **Send Notification to All** check box to send notifications to all the registered employees. :::hint{type="info"} When the **Send Notifications to All** check box is selected, all employees who have installed the mobile app and logged in at least once will receive the notifications in the **General** tab of the app. ::: 15. Enter the **Title** and a **Message** and click **Save**. ## Disable Default Business Rules for Mobile Notification There are six Default Business Rules for Mobile Notification , disable them in case you do not want to use them. 1. Log in to Neurons for ITSM with Administrator user role. 2. Open the Configuration console. 3. Click **Business Objects** from the **Build** section. 4. Select a Business Object which has a Default Business Rules for Mobile Notification configured that you want to edit. 5. Select **Business Rules** and click **Triggered Actions**. A list of available Business Rules is displayed. 6. Select the Mobile Notification Business Rule you wish to disable and click the **On** button. :::Paragraph{indent="1"} The Business Rule is disabled. ::: ## Important Information The **Mobile Push Notification** Quick Action fails, and the application might not work as expected in the following scenario: 1. [Create or edit any Business Rule or mobile notification](docId\:S3mA0z01dy9daHLl8-Fw4). In this scenario - **Push Notification for Incident Priority 1** is edited. 2. In the **To** field, set the function to **Owner Email**. 3. Save the Business Rule. 4. Now, [create an Incident](docId\:aKRuODYqj2wVb_C6AyOLg) and set the **Priority** as **1**. 5. Leave the **Owner** field blank and save the Incident. :::Paragraph{indent="1"} As per the **Push Notification for Incident Priority 1** Business Rule, the **Mobile Push Notification** Quick Action will get triggered. ::: :::Paragraph{indent="1"} But, since the **Owner** field is blank in the Incident, the Quick Action will fail and Neurons for ITSM application might not work as expected. ::: :::Paragraph{indent="1"} **Workaround:** However, a workaround can be applied to the Quick Action triggered from Business Rule by using a **Conditional Expression**. The **Conditional Expression** can be used in the [default Business Rules](docId\:S3mA0z01dy9daHLl8-Fw4) (if using) and any new Business Rule you create for the **Mobile Push Notification** Quick Action. ::: :::Paragraph{indent="1"} Conditional Expression - $\{null not in \{\, \} ::: :::Paragraph{indent="1"} *Conditional Expression Defined* ::: ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/fI6C6x5smcNvCst74i-ts_conditionalexpression.jpg" position="flex-start" size="40" initialPath="../../Resources/Images/Configure/ConditionalExpression.jpg" githubPath="Content/Resources/Images/Configure/ConditionalExpression.jpg" showCaption="false" width="800" height="504" darkWidth="800" darkHeight="504" indent="1"} Related topics: [Business Rules](docId\:A5ujt2TBpNhH-zdyRll2W) [Workflows](docId\:YknNKMOv2vTIOWTA7Xn5w) [Using Workflows](docId\:p4kB1HCF81WNxmoQhBcjs)