---
title: Configuring Ivanti Voice Integration
slug: neurons-for-itsm/admin-user-help/enu/latest/configuring-ivanti-voice-integration
createdAt: 2026-07-14T19:16:26.014Z
---
To enable a **Start IPCM Voice Activity** quick action, you must first configure Neurons for ITSM to connect to Ivanti Voice.
## On-Premise Configuration
Contact your Ivanti representative for information on implementing this feature. See [More Information](docId\:XmVzlfcwDKUPKfFlHopic) for contact details.
## Hybrid Configuration
1. From the Configuration Console, click **Extend > Voice Integration > Hybrid Configuration** to display a list of hybrid connections.
2. Double-click the connection to use. The system displays the **IPCM Integration** page.
3. Enter information into the fields.
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*IPCM Hybrid Configuration Page*
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| Field | Description |
| -------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| IPCM Server Host Name | A domain name or IP address that can be resolved from the Neurons for ITSM server. |
| IPCM Server Port | The port number is set to 5743 by default. |
| IPCM Web Services User ID | A valid user ID configured in Ivanti Voice. No specific role is required. |
| IPCM Web Services Password | A valid password for the user ID configured in Ivanti Voice. No specific role is required. |
| IPCM Web Services Port | Set to match the web services port set in the Ivanti Voice management portal
(**System Configuration > Voice Server > Advanced Configuration > App Server**).
This is set to 2323 by default. |
| IPCM Web Service URL | The URL to the Ivanti Voice web service. |
| Voice Recording UNC Path | The UNC path to the voice recording application. |
| Voice Recording HTTP Path | The HTTP path to the voice recording application. |
| Customer PBX Host | The customer PBX host. |
| Customer PBX Port | The customer PBX port. |
| Register to Customer PBX | Registers the connection to the customer PBX. |
| Trunk Registration Number | The trunk registration number. |
| Trunk User Name | A valid user name for the trunk. |
| Trunk Password | A valid password for the trunk user. |
4. Under the **Employee** tab, click **Link** to link employees to this connection.
5. Click **Save**.
You can now define the **Start IPCM Voice Activity** quick action. See [Start Ivanti Voice Activity Action](docId:3IgHs9IbSSzLGRGqKnM8O).