---
title: Configuring Communicator
slug: neurons-for-itsm/admin-user-help/enu/latest/configuring-communicator
createdAt: 2026-07-14T19:16:48.461Z
---

To make and receive calls using the **Voice** toolbar, you must start **Communicator** before you log into Neurons for ITSM.

Communicator settings are configured by default. However, you must enter or verify your user information and phone extension.

When the Ivanti Voice server is running and your settings are correctly configured, the system displays a checkmark in the status bar at the bottom of the **Communicator** window.

*Ivanti Voice Server Running Checkmark*

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## Configuring Communicator Settings

1. From the Windows Start menu, select **All Programs > Ivanti > Communications Management > Communicator**. The system starts Communicator.
2. From the **Information** tab, click **Settings**.

:::Paragraph{indent="1"}
*Communicator Settings*
:::

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3. Click the **SoftPhone** tab, enter the extension of the user in the **Number** field, and enter the login name in the **Display Name** field.
4. Click **Apply**.
5. Click the **SIP Registration** tab.
6. Ensure that the IP address and port numbers are accurate.
7. Enter information into the **User Name** and **Password** fields.
8. Click **OK**.