---
title: Configure the RiskSense Web Service Connector to Import RBVM Events
slug: neurons-for-itsm/admin-user-help/enu/latest/configure-the-risksense-web-service-connector-to-import-rbvm-events
createdAt: 2026-07-14T19:16:48.461Z
---

Neurons for SOM 2023.3 updated the way ITSM communicates with Neurons for RBVM.

If you have Neurons for SOM 2023.1 already installed, Neurons for SOM 2023.3 will not make changes to your existing integration.

Neurons for SOM 2023.3 includes two new Web Service Connections:

- **RiskSense - Create Security Events:** Calls the Neurons for RBVM API and creates new Security Events or updates existing Security Events by SourceID. If a Security Event is set to **Closed **in ITSM but not in Neurons for RBVM, a new Security Event is created with the same SourceID next time the Schedule Entry job runs. If the Security Incident record is set to **Resolved**.
- **RiskSense - Security Event Details: **Updates the Security Event record by filling in the **Description**, **Event Severity** and **Risk Score** fields with details from Neurons for RBVM via the Neurons for RBVM API.
- **RiskSense - CIs by Security Event: **Either finds CIs within ITSM that are associated with the SourceID in RiskSense and updates the CI record OR creates a new CI record. If the **Risk Score** and **Event Severity** are above 9, a Security Incident record is automatically created. You can edit those thresholds in the Triggered Actions of the Security Event business object. When the Security Event record is created, the system will associate the affected CIs in the record's** CI** tab.
- **RBVM Integration Using Export API: **New for Neurons for SOM 2023.3, this API offers better mapping of imported data into fields in Security Event forms. This also allows for better reporting and more detailed dashboards.

If you installed Neurons for SOM 2023.3 over a previous version, you have to update the Schedule Entry to use the new Web Service Connections. You can also leave the Web Service Connections from older versions in place if you prefer.

When a Security Event is created, two Business Rule Triggered Action are initiated:

- **RiskSense - Update Start Date: **Updates the record filling in the **Event Start Date** field with the current date/time.
- **RiskSense - Create/Update CIs:** Calls the **RiskSense - CIs by Security Event** Workflow and either finds CIs within ITSM that are associated with the SourceID in RiskSense and updates the record OR creates a new CI record.

**To import RiskSense events:**

1. Open the **Integration Tools **workspace and select **Web Service Connections**.

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Refer to [About Configuring Data Integration](docId\:g6I68nJTolUJzNgTiSR3s) and [Working with Incoming Web Service Connections](docId\:j7tnSJafp3ohqrnOKEpMV) for more information.
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a. Three connections were installed with Neurons for SOM 2023.1: RiskSense - CIs by Security Event, RiskSense - Create Security Events, and RiskSense - Security Event Details.
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b. Edit the **RiskSense Integration**.
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c. On the **Integration Details** page, select **Next**.
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d. On the **Integration Script** page, edit the **API Call Settings** to add the RiskSense API URL and the API Key.
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::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/B5XgXA5RbK5aGpSrnzyw0_infsemrisksenseapisettings.png" alt="API Settings in RiskSense" position="flex-start" size="80" initialPath="../../Resources/Images/Neurons-SOM-Images/infsem_risksense_api_settings.png" githubPath="Content/Resources/Images/Neurons-SOM-Images/infsem_risksense_api_settings.png" showCaption="false" width="624" height="356" darkWidth="624" darkHeight="356" indent="1"}

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e. Select **Next**.
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f. In the **Schedule Settings** window, select **Next**.
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g. Create a schedule to import these events on a regular basis. Refer to Creating a Schedule in [About the Schedule Entry and Scheduled Jobs Workspaces.](docId\:oLY9B8aK4f7dBrbYMCIkF)
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If you installed Neurons for SOM 2023.1 over Neurons for SOM 2022.2, you need to update the Integration tab.
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h. Select **Yes** in the **Confirmation** window.
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i. On the **Review and Publish** page, select **Publish**.
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j. Select **OK** on the **Data Import confirmation** window.
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2. Open the **Integration Queue** workspace.

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Refer to [Viewing the Integration Status and History.](docId:5IAdS1vLkBiBhFonUAtnr)
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a. Select **Refresh** to see the running RiskSense Integration. You may need to do this several times.
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b. You can also open the Integration History workspace to verify the Integration has finished running.
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c. If the import fails, open the **Integration Log** workspace to check for Error Stats.
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If the import fails, try changing the date format to MM/DD/YYYY on the Integration Script page.
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::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/UZfghhpxfum0hvMLkPLnw_infsemrisksensedateformat.png" alt="Date Format for RiskSense" position="flex-start" size="80" initialPath="../../Resources/Images/Neurons-SOM-Images/infsem_risksense_date_format.png" githubPath="Content/Resources/Images/Neurons-SOM-Images/infsem_risksense_date_format.png" showCaption="false" width="611" height="309" darkWidth="611" darkHeight="309" indent="1"}

3. To view the imported events, open the **Events **workspace.

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When a Security Event is imported from RiskSense, an Incident is automatically created.
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2. Set the RiskSense Integration Schedule:

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a. Search for **RiskSense** in the **Schedule Entry** workspace and open the** RiskSense Integration** job.
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b. In the **Integration **tab, link the **RiskSense - Create Security Events\_job**.
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c. Set the recurring schedule as desired.
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Refer to Creating a Schedule in [About the Schedule Entry and Scheduled Jobs Workspaces](docId\:oLY9B8aK4f7dBrbYMCIkF).
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If you installed Neurons for SOM 2023.1 over Neurons for SOM 2022.2, you have to update the **Integration **tab to link **RiskSense - Create Security Events\_job**.
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