---
title: Configuration Item Workflow
slug: neurons-for-itsm/admin-user-help/enu/latest/configuration-item-workflow
createdAt: 2026-07-14T19:16:30.522Z
---

Configuration Item (CI) assets use two distinct workflows based on their classification of either hardware or software.

The following figure shows the high-level Hardware CI (Computers, Mobile Devices, Printers, Network Devices, Servers, Systems, Telephony Equipment, and Other CIs) process workflow in the OOTB system.

:::hint{type="info"}
Select **View more status** options in the **Actions** list to access additional statuses, including Stolen/MIA, In repair, and In testing, at any time.
:::

A CI progressing through the Hardware CI workflow encounters the following main statuses:

1. **New:** CI is being logged and initial details are being recorded.
2. **Ordered:** CI is being ordered.
3. **In Stock:** CI has been received.
4. **Planned:** CI use and location are being determined.
5. **In Testing:** CI is being tested.
6. **Active:** CI is operational.
7. **In Repair:** CI is being repaired.
8. **Down:** CI is being taken out of service temporarily.
9. **Stolen/MIA:** CI has been stolen or lost.
10. **Retired:** CI is being taken out of service.

The following figure shows the high-level Software CI (Software License) process workflow in the OOTB system.

A CI progressing through the Software CI workflow encounters the following main statuses:

1. **Requested:** Software License has been requested.
2. **Planned:** Software License use and location are being determined.
3. **Ordered:** Software License is being ordered.
4. **Active:** Software License is operational.
5. **Expire:** Software License is expired.