---
title: Canceling a Change Request
slug: neurons-for-itsm/admin-user-help/enu/latest/canceling-a-change-request
createdAt: 2026-07-14T19:16:29.028Z
---

To cancel a change request, you must do so before you update the status to requested.

:::hint{type="info"}
Unless you are a Change Manager, you can only cancel a change request when it is in the logged state. Change Managers can change the status of a change request at any time.
:::

## Canceling a Change Request that is in the Logged State

Follow this procedure to cancel a change request while it is still in the logged state.

1. Log in to Neurons for ITSM as a Change Manager.
2. Open the **Change** workspace.
3. Open the change request to modify.
4. Select **Canceled** from the **Status** drop-down list.
5. Click **Save**. The **Cancellation Reason** window open.
6. Enter the reason for canceling the request and click **OK**. The status of the change request is set to *"*Canceled".

:::Paragraph{indent="1"}
An email is sent to the Change Manager and the change requester of the cancellation.
:::

Canceling a Change Request that is in Other States

Follow the steps above and then continue here:

1. Click the **Workflow Instance** tab.
2. Select the workflow instance record, if any.
3. Click **Abort from the Workflow Instance** toolbar. The workflow instance status is set to aborted.