---
title: Answering the Survey
slug: neurons-for-itsm/admin-user-help/enu/latest/answering-the-survey
docTags: 
createdAt: 2026-07-14T19:16:39.538Z
---

After an Incident or Change is closed, the application invites you to participate in a survey. It is important to provide feedback to the Service Desk about their effectiveness.

When you receive a survey email, do the following:

1. Click the survey link or copy the survey URL and paste it into the URL field of a browser.
2. Enter your answers to the questions.
3. Click **Submit**.

:::Paragraph{indent="1"}
The survey response is stored with the Incident/Change.
:::