---
title: Anonymization of Personal Identity Information with GDPR
slug: neurons-for-itsm/admin-user-help/enu/latest/anonymization-of-personal-identity-information-with-gdpr
createdAt: 2026-07-14T19:16:25.612Z
---

This feature is considered in a Beta phase for the Neurons for ITSM 2025.3 release. Due to the irreversible nature of this feature, ensure a thorough understanding of its behavior in a Staging or UAT environment before enabling it in Production. For more details contact the Neurons for ITSM [support team](https://www.ivanti.com/support).

***Role**: Administrator.*

***Minimum Version**: *Ivanti Neurons for ITSM* 2025.3.*

**Prerequisites**: Request Ivanti ops-team to enable the **EnableGdprAnonymization** feature, for more help contact [Ivanti Support](https://www.ivanti.com/support). Also, add and enable the global constant **EnableGdprAnonymization** with **Type**: **Boolean** and **Value**: **True** / **False**. Refer to the [Defining a Global Constants](docId\:mirDh_rHcg0jeI2i56fMm) to add the **EnableGdprAnonymization** global constant.

General Data Protection Regulation (GDPR) requires that data is anonymized when no longer required. This typically happens when an employee or a customer leaves an organization, although GDPR allows the person the 'right to be forgotten' on request.

Based on this you can hide or anonymize the information of an ex-customer or an ex-employee.

## Use Case

To anonymize the information of an entity:

1. Sign in to Neurons for ITSM as an Administrator.
2. Go to **Employee** console and select the employee's record you want to anonymize.
3. Select the **Status** as **Terminated**, then go to Action Menu and select the action to Anonymize the information. For more information to create your own Quick Action menu refer to [Quick Action](docId\:qc7S-YrFjJGp1yBk_v-1s) guide.

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/8XHJhK5gVqXgHxm5YkkBP_anonymize-quick-action.png" position="flex-start" size="40" initialPath="../../Resources/Images/gdpr/anonymize-quick-action.png" githubPath="Content/Resources/Images/gdpr/anonymize-quick-action.png" showCaption="false" indent="1"}

4. Confirm the prompt to anonymize the employee information.

This anonymization is irreversible. Once anonymized, the entity's identifiable information cannot be reverted.

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/WuT5A8DSlG8cj8e0sfhqG_hidden-masked-emp-info.png" position="flex-start" size="40" initialPath="../../Resources/Images/gdpr/hidden-masked-emp-info.png" githubPath="Content/Resources/Images/gdpr/hidden-masked-emp-info.png" showCaption="false"}

In case there are additional fields being used to store PII that are not marked by default, you can map that field's **Field Annotations** to **PersonalIdentifiableinformation** from the** Employee** **Business Object** in the configuration console. To do this:

1. Log in to Neurons for ITSM as an Administrator
2. Go to **Build** >** Business Object** >search for **Employee** business object > **Field** > select the field you want to map.
3. In the **Field Annotations** select the **PersonalIdentifiableinformation** and **Save**

:::hint{type="info"}
Anonymization applies only to fields within the **Employee** business object that are annotated with **PersonalIdentifiableInformation**. It also applies to fields in other business objects that are linked to those Employee fields marked as PII, including audit history. For example, the customer field in the **Incident** business object is anonymized if it is linked to the **Employee** business object, such as the **Name** field.
:::