---
title: Adding Users to the System and Assigning Roles to Users
slug: neurons-for-itsm/admin-user-help/enu/latest/adding-users-to-the-system-and-assigning-roles-to-users
createdAt: 2026-07-14T19:16:45.184Z
---

**Role**: Administrator

**Minimum Version**: Ivanti Neurons for ITSM 2019

Use the **Application Setup - Users** page to create users and assign them to roles.

:::hint{type="info"}
This is one step of the application setup process. For more information about this process, including how to access this page, refer to [Setting Up the Application](docId\:IZzWdgowQyqp2Q-YsgYXS).
:::

This topic describes how to manually add employees to your application. This information is stored as part of the **Employee.Profile** business object.

## Before Adding Users

1. **Add managers**: Add all employees that are managers to your application. Add them using the process as described in [Adding Users](docId\:ScfHhXj_Yda-dEfx6sWBb).

:::hint{type="info" indent="1"}
You must add managers before adding teams so that new team records can be saved to the manager employee profiles.
:::

2. **Create teams**: Use teams to group your employees to simplify the assignment process for incidents, problems, and changes. The application assigns newly-created assignments to a team. Users who are not part of a team do not appear in the **Assignee** drop-down menu.

:::hint{type="info" indent="1"}
You must create teams before adding non-manager users. This allows you to assign users to teams when defining the employee information.
:::

3. **Add users**: Refer to [Adding Users](docId\:ScfHhXj_Yda-dEfx6sWBb).

## Adding Users

1. Click **Users**. The application displays the **Application Setup - Users** page.
2. To add a new user to the application and assign the user to one or more roles, do the following:
   1. Click **Add User**.
   2. Enter the first name, last name, login ID, email address, and phone number for the new user.

:::hint{type="info" indent="1"}
The value of the **Login** field cannot contain angle brackets. This is to avoid the possible addition of malicious JavaScript being added to the application.
:::

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Select an organization and a team for the new user.
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Select the roles to assign the new user to.
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Click **Save**.
:::

3. To assign an existing user to a role, do the following:
   1. Find the name of the user in the **Users** column for any role.

:::Paragraph{indent="3"}
For example, if you want to add a user to the Configuration Manager role, the name of the user will not be listed in the **Users** column for that role, so look under another role for the name of the user.
:::

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Click **Edit** next to the name of the user.
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In the **Member Of** field, select the roles to assign the user to.
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Click **Save**.
:::

:::hint{type="success" indent="1"}
The system delivers certain system accounts (for example, frs.tso, frs.pso, etc.), and these accounts are critical to system stability. You cannot delete, disable, rename, or assign new roles to these accounts. The system blocks any attempt to modify them. Use the predefined workflow configurations instead of editing these accounts.
:::

4. To remove a user from a role, do the following:
   1. Highlight the name of the role in the **Roles** column.
   2. Find the name of the user in the **Users** column.
   3. Click **Revoke** next to the name of the user.
5. To remove a user from the application, do the following:

:::Paragraph{indent="1"}
This removes the user from the application.  It does not just remove the role from the user, but also removes the user from the application. Use caution when selecting this option.
:::

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Find the name of the user in the **Users** column for any role.
:::

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Next to the name of the user, click **Remove**.
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Click **Yes** in the confirmation message.
:::

6. Click **Next** to save your settings and go to the next page. Refer to [Reviewing and Finishing the Application Setup](docId\:E9d9EQ67gQI23wNBofEW1).