---
title: Adding the Email Monitor Name to Emails
slug: neurons-for-itsm/admin-user-help/enu/latest/adding-the-email-monitor-name-to-emails
createdAt: 2026-07-14T19:16:26.925Z
---

This feature enables you to add the name of an email monitor to incoming emails picked up by the monitor. The monitor name is added to the **Created By** field in the email so you can identify which monitor picked up the email. This is useful for identification when you have multiple email monitors.

To use this feature, you need to add and enable the **EnableInboundEmailSuffix** global constant.

## Add and Enable the EnableInboundEmailSuffix Global Constant

1. Log in to Neurons for ITSM as Administrator.
2. From the Configuration Console, click **Build > Global Constants** to open the **Global Constants** workspace.
3. Click **Add**.
4. In the **Name** field, enter EnableInboundEmailSuffix.
5. In the **Value** field, enter **True** to enable the global constant.

:::hint{type="info"}
You can disable the global constant at any time by entering **False** in this field.
:::

6. In the **Type** field, select **Boolean** from the drop-down list.
7. Enter a description in the **Description** field if required.
8. Click **Save**.

When the global constant is enabled and saved, all emails picked up by the email monitor and display the name of the monitor in their **Created By** field.

:::hint{type="info"}
You may need to expand the **Created By** field length to display the monitor name. Open the Journal.Email business object form to edit the field length.
:::