---
title: Adding More Information
slug: neurons-for-itsm/admin-user-help/enu/latest/adding-more-information
createdAt: 2026-07-14T19:16:29.417Z
---

### Adding Images to the List Control

You can have images appear next to items in a list. It is easiest to add images before attaching them to a list.

1. Log in to Neurons for ITSM as a Service Owner.
2. Open the **Request Offering** workspace.
3. Open a request offering, form offering, or external offering.
4. Click the **2. Design request form** tab.
5. Click the **Edit** icon :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/yOwMLewyf7Jh4cJ7j1Crw_edit-old.png" alt caption size="10" width="16" height="16"} next to the list control on the form. The **Item Configuration Editor** opens.
6. Expand the **Pick List** section.
7. Select **Custom**.
8. Click the **Add** icon :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/-xC2rFf08JbJHTGUTd_A3_addgreen.png" alt caption size="10" width="17" height="15"}. An option line appears.
9. Enter the option name and price.
10. Select an image from the **Image File** drop-down list. These images are taken from the **Attachments** tab.
11. Click **OK** to close the **Item Configuration Editor**.
12. Click **Save **to save the form.

### Creating Tool Tips

A tool tip is text that appears when users hover their mouse over a help icon on the page. Tool tips can contain extra information that is not on the form, such as how to fill out the form or what a term means. For example, if you have a phone number field, you could create a tool tip that states "Use XXX-XXX-XXXX format" or "Do not use dashes or spaces."

:::Paragraph{indent="1"}
*Tool Tips Icon*
:::

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/4EiYZxYmy2_1Fqiq8jRWu_tooltips.png" position="flex-start" size="40" initialPath="../../Resources/Images/help-images/tool_tips.png" githubPath="Content/Resources/Images/help-images/tool_tips.png" showCaption="false" width="528" height="171" darkWidth="528" darkHeight="171" indent="1"}

1. Log in to Neurons for ITSM as a Service Owner.
2. Open the **Request Offerings** workspace.
3. Open a request, form, or external offering.
4. Click the **2. Design request form** tab.
5. Click the **edit** icon :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/yOwMLewyf7Jh4cJ7j1Crw_edit-old.png" alt caption size="10" width="16" height="16"} next to the list control on the form. The **Item Configuration Editor** opens. (Not all controls support this feature.)
6. Expand the **Field Help** section and click **Enable Help hint**. A text area is displayed.
7. Enter text. The text can be formatted using standard formatting tools (bold, italic, underline, color, size, font, alignment, etc.) and enter as much text as needed. You can also include hyperlinks and embedded HTML.
8. Click **OK** to close the **Item Configuration Editor**.
9. Click **Save** to save the form.

### Inserting a Hyperlink

1. Log in to Neurons for ITSM as a Service Owner.
2. Open the **Request Offerings** workspace.
3. Open a request, form, or external offering.
4. Click the **2. Design request form** tab.
5. Click the **edit** icon :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/yOwMLewyf7Jh4cJ7j1Crw_edit-old.png" alt caption size="10" width="16" height="16"} next to the list control on the form. The **Item Configuration Editor** opens. (Not all controls support this feature.)
6. Expand the **Field Help** section and click **Enable Help hint**. A text area is displayed.
7. Enter text into the **Field Help** text area.

:::Paragraph{indent="2"}
*Field Help Text Area*
:::

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/RvCGdTX18oBiStzWDCbek_tooltiptext.png" position="flex-start" size="40" initialPath="../../Resources/Images/help-images/tool_tip_text.png" githubPath="Content/Resources/Images/help-images/tool_tip_text.png" showCaption="false" width="689" height="195" darkWidth="689" darkHeight="195" indent="1"}

8. Select the text, then from the right side of the toolbar, click **Hyperlink**.

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/5OXPpHFB6Ns8OWhDoRQ5Q_tooltiphyperlink.png" position="flex-start" size="40" initialPath="../../Resources/Images/help-images/tool_tip_hyperlink.png" githubPath="Content/Resources/Images/help-images/tool_tip_hyperlink.png" showCaption="false" width="705" height="255" darkWidth="705" darkHeight="255" indent="1"}

9. Enter the URL.

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/mRBKVb3pm0tEJdV_zmpvk_tooltipsurl.png" position="flex-start" size="40" initialPath="../../Resources/Images/help-images/tool_tips_url.png" githubPath="Content/Resources/Images/help-images/tool_tips_url.png" showCaption="false" width="831" height="403" darkWidth="831" darkHeight="403" indent="1"}

10. Click **OK**, then click **OK** again.
11. Click **Save**. Users now see the text when they hover over the **Help** icon and can click the link.

:::Paragraph{indent="1"}
*Sample Tool Tip with a Hyperlink to a Video*
:::

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/FytkuLxY40tqNRyGC0tuL_tooltipsdemo.png" position="flex-start" size="40" initialPath="../../Resources/Images/help-images/tool_tips_demo.png" githubPath="Content/Resources/Images/help-images/tool_tips_demo.png" showCaption="false" width="673" height="228" darkWidth="673" darkHeight="228" indent="1"}

### Inserting or Editing HTML

1. Log in to Neurons for ITSM as a Service Owner.
2. Open the **Request Offerings** workspace.
3. Open a request, form, or external offering.
4. Click the **2. Design request form** tab.
5. Click the **edit** icon :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/yOwMLewyf7Jh4cJ7j1Crw_edit-old.png" alt caption size="10" width="16" height="16"} next to the list control on the form. The **Item Configuration Editor** opens. (Not all controls support this feature.)
6. Expand the **Field Help** section and click **Enable Help hint**. A text area is displayed.
7. Enter text into the **Field Help** text area.
8. From the right side of the toolbar, click **Source Edit**. The help text is now in HTML format.

:::Paragraph{indent="1"}
*Sample Tool Tip with HTML Text*
:::

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/vnabDhfER6bxgwXvbNuG-_tooltiphtml.png" position="flex-start" size="40" initialPath="../../Resources/Images/help-images/tool_tip_html.png" githubPath="Content/Resources/Images/help-images/tool_tip_html.png" showCaption="false" width="683" height="205" darkWidth="683" darkHeight="205" indent="1"}

9. Edit the HTML as needed or insert embedded HTML.

:::hint{type="info" indent="1"}
You can also paste images into the HTML; however, each image must be 3 MB or smaller.  Larger images may crash the system and affect performance.
:::

10. Click **OK**, then click **OK** again.
11. Click **Save**.