---
title: Adding Customer Information
slug: neurons-for-itsm/admin-user-help/enu/latest/adding-customer-information
createdAt: 2026-07-14T19:16:46.675Z
---

The **Application Setup - Customer Information** page is part of the **Application Setup** workspace. Use this page to add internal customers or external customers who have purchased a product or service from your company and require support.

:::hint{type="info"}
This is one step of the application setup process. For more information about this process, including how to access this page, refer to [Setting Up the Application](docId\:IZzWdgowQyqp2Q-YsgYXS).
:::

Refer to the following sections:

- [Adding Classification Information](docId\:p0Kvb2e8VcQ_5mdXW0TC_)
- [Adding Segmentation Information](docId\:p0Kvb2e8VcQ_5mdXW0TC_)
- [Specifying the Services Provided](docId\:p0Kvb2e8VcQ_5mdXW0TC_)

## Adding Classification Information

Use this page to define the type of customers supported by your service organization. The default service desk application configuration provides internal support for your employees and managers.

1. Click **Classification**. The application displays the **Application Setup - Customer Classification** page.

:::Paragraph{indent="1"}
At this time, the only option is **Internal Support**.
:::

2. Click **Next** to go to the next page.

## Adding Segmentation Information

1. Click **Segmentation**. The application displays the **Application Setup - Customer Segmentation** page.

:::Paragraph{indent="1"}
Use this page to define how customers are organized within their classification. Customer service may be defined and governed by a service level agreement, which may vary between department. The default configuration contains a list of departments common for most organizations, such as Accounting, Human Resources, and Sales and Marketing. To distinguish between customers in a different manner, or to support external customers, edit the customer segmentation.
:::

2. Select either **Every customer will get the same experience** or **Customers will receive a different experience based on Department/Company**.
   - If you select **Every customer will get the same experience**, you do not need to specify anything else.  Go to step 11.
   - If you select **Customers will receive a different experience based on Department/Company** and then select **Department**, the **Select from the following departments** section becomes active. Go to step 3.
   - If you select **Customers will receive a different experience based on Department/Company** and then select **Company**, the **Select from the following companies** section becomes active. Go to step 8.
3. To customize a department for your organization, select from the following departments:
   - Accounting
   - Administration
   - Client Relations
   - Customer Service
   - Executive
   - Facilities Services
   - Human Resources
   - Information Services
   - IT
   - Janitorial Services
   - Manufacturing
   - Marketing
   - Operations
   - Product Integration
   - Product Management
   - Professional Services
   - Quality Assurance
   - Receiving
   - Research & Development
   - Sales
   - Shipping
   - Systems Engineering
   - Technical Support
   - Training  
4. To add a new department, do the following:
   1. Click **Add Department**.
   2. In the **Add Department** section, enter a unique name for the new department, an optional description, and an optional code.
   3. Click **Save & Activate**. The application adds the department to the list and makes it active. By default, each department is active and available for customization.
5. To deactivate a department, click **Deactivate** next to the department name.
6. To modify a department name, click **Edit** next to the department name.
7. Go to step 11.
8. To add a new company, do the following:
   1. Click **Add Company** to customize a company for your organization.
   2. In the **Add Company** section, enter a unique name for the company.
   3. Click **Save & Activate**. The application adds the company to the list and makes it active. By default, each company is active and available for customization.
9. To deactivate a company, click **Deactivate** next to the company name.
10. To modify a company name, click **Edit** next to the company name.
11. Click **Next** to save your settings and go to the next page.

## Specifying the Services Provided

1. Click **Services Provided**. The application displays the **Application Setup - Services Provided** page.
2. Designate the services rendered by your organization. The default configuration contains a list of services provided by an IT department in a typical organization. To provide services unique to your organization, edit this list. To use the default Service Catalog, skip this section. You can add services later. Refer to [Creating a Request Offering](docId\:ONsxNvvfiBkmacs-g1jH6).
3. To add a service, do the following:
   1. Click **Add Service**.
   2. In the **Add Service** section, enter a unique name for your service and a description.
   3. Click **Save & Activate**. The application adds the service to the list.
4. To modify a service description, click **Edit** next to the service name.
5. Click **Next** to save your settings and go to the next page. Refer to [Setting Up Incident Management](docId\:mzI2nU028g3azTrr1fAom).