---
title: Adding Analytic Metrics to New Roles
slug: neurons-for-itsm/admin-user-help/enu/latest/adding-analytic-metrics-to-new-roles
createdAt: 2026-07-14T19:16:35.575Z
---

**Role** : Administrator

Only administrators can access the **Analytic Metrics** workspace by default. If you have other roles that need to access the **Analytic Metrics** workspace, you must add an **Analytic Metrics** workspace, and then assign access rights to that role.

In the following example, an **Analytic Metrics** workspace is configured for the Self Service role.

### Adding the Analytic Metrics Workspace to a Role

1. From the Configuration Console, click **Build > Page Layouts** to display the **Page Layouts** workspace.
2. Select the role to add to the Analytic Metrics workspace.
3. From the toolbar, click **Add Page Layout**.

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*Adding a Page Layout*
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::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/yTTcT6nwnTFxq96Clj_ao_addpagelayout1.png" position="flex-start" size="40" initialPath="../../Resources/Images/help-images/add_page_layout_1.png" githubPath="Content/Resources/Images/help-images/add_page_layout_1.png" showCaption="false" indent="1"}

4. Select the **Analytic Metrics** workspace. The application opens the **New Workspace** workspace.
5. Enter **Analytic Metrics** in the **Name** field.
6. Check options if needed.
7. Click **Save**.

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*Adding a New Workspace*
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::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/uQ_yh8xPit4Y2ITr-FGt0_addpagelayout2.png" position="flex-start" size="40" initialPath="../../Resources/Images/help-images/add_page_layout_2.png" githubPath="Content/Resources/Images/help-images/add_page_layout_2.png" showCaption="false" indent="1"}

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The application displays the new page layout in the list for this role.
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### Assigning Access Rights to a Role

1. Log into the Service Desk.
2. Open the **Analytic Metrics** workspace.
3. Click **Settings** and choose **Access Rights**.
4. Highlight the role to add Analytic Metrics to.
5. Check **Manage Dashboards** and **Publish Dashboards**.
6. Click **Save**.

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*Access Rights Dialog Box*
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::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/_93pO55KvtyAwKTWZus8__roleaccessrights.png" position="flex-start" size="40" initialPath="../../Resources/Images/help-images/role_access_rights.png" githubPath="Content/Resources/Images/help-images/role_access_rights.png" showCaption="false" indent="1"}

### Assigning Role Access to Individual Metrics

1. Log into the Service Desk.
2. Open the **Analytic Metrics** workspace.
3. Click **Settings** and choose **Manage Metrics**. The application displays the **Manage Metrics** dialog box.
4. From the list, click the first metric to view in the **Analytic Metrics** workspace.

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*Manage Metrics Dialog Box*
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::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/Wwy1D_QLzOscUuC9_DL06_metricaccessrights1.png" position="flex-start" size="40" initialPath="../../Resources/Images/help-images/metric_access_rights_1.png" githubPath="Content/Resources/Images/help-images/metric_access_rights_1.png" showCaption="false" indent="1"}

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The application displays the **Edit Metric** dialog box.
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*Edit Metric Dialog Box*
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::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/xdaY8oRLqmpwvUxr9xY1d_metricaccessrights2.png" position="flex-start" size="40" initialPath="../../Resources/Images/help-images/metric_access_rights_2.png" githubPath="Content/Resources/Images/help-images/metric_access_rights_2.png" showCaption="false" indent="1"}

5. Click the **Access Rights** tab.
6. From the **Roles** list, move the role to add Analytic Metrics to the **Accessible for** list. You can drag and drop the role or select the role and click the right arrow key.
7. Repeat this action for each of the metrics to view in the **Analytic Metrics** workspace.
8. Click **Save**.

### Adding Dashboards and Charts to the Workspace

1. Log in to the application using the role with which you added the Analytic Metrics workspace.
2. Open the **Analytic Metrics** workspace. At this point, the workspace is empty.
3. Create your first dashboard. See [Creating a Dashboard](docId\:MSO6rTCEwiTLuv6GEcnJG).
4. Add a metrics chart to the dashboard. See [Adding Charts to a Dashboard](docId\:MSO6rTCEwiTLuv6GEcnJG).
5. Add more dashboards and metrics as needed.