---
title: Actions Required to Enable Viewing Survey Metric Results
slug: neurons-for-itsm/admin-user-help/enu/latest/actions-required-to-enable-viewing-survey-metric-results
createdAt: 2026-07-14T19:16:46.245Z
---

:::hint{type="info"}
The actions and procedure described in the topic apply to customers upgrading to Neurons for ITSM 2024.2 or Neurons for ITSM Enterprise from earlier versions. If you already have version 2024.2 or above, this functionality is provided by default.
:::

To enable viewing of survey metric results, you need to enable the **Localized** checkbox for some business object fields if not already enabled bt default, and import the 13\_PBI\_1160392\_HRCaseSurvey\_SQL\_Doc\_Only package.

**To enable the Localized checkbox for the business objects:**

:::hint{type="info"}
This checkbox may be enabled by default, however you need to check and confirm that it is enabled.
:::

1. Log in to Neurons for ITSM as Administrator.
2. Open the Configuration Console, select** Business Objects**, and then click **View All**.
3. Open each of the business objects below, select **Fields**, open the fields listed and ensure that the **Localized** checkbox is selected:
   - FRS\_SurveyAnswer business object **Category** field.
   - FRS\_SurveySession business object **IdentifierType** field.
   - CI business object **Name** field.
4. Save any changes.

**To obtain and import the package:**

1. Contact [Getting help](docId\:XmVzlfcwDKUPKfFlHopic) and request the 13\_PBI\_1160392\_HRCaseSurvey\_SQL\_Doc\_Only package.
2. Save the package to a location where you can access it for import.
3. Log in to Neurons for ITSM as Administrator.
4. Open the Configuration console and navigate to **Build > Development Package > Packages**.
5. Follow the steps in section *Importing a Package* in [Managing Packages](docId\:xFNOUPMwh2dQneCimXo0A) to complete the import.

If the import does not complete successfully, contact [https://www.ivanti.com/support](https://www.ivanti.com/support)[Getting help](docId\:XmVzlfcwDKUPKfFlHopic).

When you have successfully imported the package, the HR Case survey metrics are listed when you apply the **Incident, Change, Service Request And HR Case Surveys** saved search in the **Survey Metric View** workspace.

You can filter the **Survey Metric View** workspace list to show only the HR Case metrics, refer to [HR Case Survey](docId:5j5_7Cl8VFs2ZqI4ir_YH).