---
title: Accessing the Ivanti Integration Web Service
slug: neurons-for-itsm/admin-user-help/enu/latest/accessing-the-ivanti-integration-web-service
createdAt: 2026-07-14T19:16:40.719Z
---

To access the Neurons for ITSM integration web service -

- For cloud: https\://\<Tenant Name>/ServiceAPI/FRSHEATIntegration.asmx.
- For on-premise: http\://\<Tenant Name>/HEAT/ServiceAPI/FRSHEATIntegration.asmx

:::hint{type="success" indent="1"}
Ivanti strongly recommends using the secure protocol HTTPS instead of HTTP within the Neurons for ITSM platform to ensure data security and integrity.
:::

:::Paragraph{indent="2"}
Replace *Tenant Name* with the host name of your tenant.
:::

:::hint{type="info"}
Tenant name refers to the login URL. The login URL can be found in Config DB under tenants.
:::

The application displays information about the available web methods.

*Ivanti Integration Web Service*

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Access the corresponding web services description language (WSDL) file by adding **?wsdl** to the end of the URL.  For example, enter **https\://*Tenant\_Name*/ServiceAPI/FRSHEATIntegration.asmx?wsdl**.

*Ivanti Integration Web Service WSDL Page*

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