---
title: Access key features in ITSM
slug: neurons-for-itsm/admin-user-help/enu/latest/access-key-features-in-itsm
createdAt: 2026-07-14T19:16:47.708Z
---

**Role**: Administrators.

**Minimum Version**: Ivanti Neurons for ITSM 2025.2.

## Access iPaaS configuration

Use iPaaS Integration to connect Ivanti Neurons to external automation tools and create workflows with available connectors. This section explains how to access iPaaSintegration and create Action Designer using required interface.

To access iPaaS Integration in ITSM, do the following:

1. Log in to Ivanti Neurons for ITSM as an Administrator.
2. Open the Configuration console, scroll down and select **Extend** > iPaaS** Integration**.

## Use the action designer

You can use either Classic Action Designer (CAD) or the Graphical Action Designer (GAD). Both offer a visual interface for designing, configuring automation workflows, creating, or modifying Quick Actions.

To enable the CAD or GAD option:

1. In the Configuration console, scroll down and select **Build** > **Business Objects**.

*Typical Action Designer*

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/gfvR8Oc7EMj3faV9EXhw-_action-designer.png" alt="Image of a typical Neurons for ITSM deployment." position="flex-start" size="40" initialPath="../../../Resources/Images/Integration-images/action-designer.png" githubPath="Content/Resources/Images/Integration-images/action-designer.png" showCaption="false" indent="1"}

2. Select Incident > Quick Actions >  **Graphical Action Designer** or Classic Action Designer.

The  selected action designer is displayed.