---
title: About the Incident Lifecycle
slug: neurons-for-itsm/admin-user-help/enu/latest/about-the-incident-lifecycle
createdAt: 2026-07-14T19:16:50.966Z
---

The following diagram illustrates the lifecycle of an incident.

*Incident Lifecycle*

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/5cXOIMLkfz24TKBMJoZwR_incident-lifecycle.png" alt="Illustration of an Incident Lifecycle" position="flex-start" size="40" initialPath="../../Resources/Diagrams/Incident Lifecycle.png" githubPath="Content/Resources/Diagrams/Incident Lifecycle.png" showCaption="false" width="402" height="762" darkWidth="402" darkHeight="762" indent="1"}

The following diagram shows the various stages of an incident, including response and resolution times.

*Incident States and Resolution Clock*

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/E6qVrwyA9SDFu6iElMgv3_incident-states-and-resolution-clock.png" alt="Incident states and resolution clock or timeline" position="flex-start" size="40" initialPath="../../Resources/Diagrams/Incident States and Resolution Clock.png" githubPath="Content/Resources/Diagrams/Incident States and Resolution Clock.png" showCaption="false" width="896" height="747" darkWidth="896" darkHeight="747" indent="1"}

The process to create and resolve incidents consists of the following:

1. [Creating an incident record](docId\:aKRuODYqj2wVb_C6AyOLg)
2. [Assigning the incident to a Service Desk Analyst](docId\:sHHnICUKwVji0jG1rSzuo)
3. [Investigating the incident](docId\:uABm-AXp0UJWRQCJnZmO2)
4. [Resolving the incident](docId:1ofNHHbQv0Aojf7RQT_v1)
5. [Closing the incident](docId:3GufpVQ0ogi-JpnoxgqPO)