---
title: About the Change Approval Workflow
slug: neurons-for-itsm/admin-user-help/enu/latest/about-the-change-approval-workflow
createdAt: 2026-07-14T19:16:26.925Z
---

This section describes the default change approval workflow. See [Using Workflows](docId\:p4kB1HCF81WNxmoQhBcjs) for information on modifying workflows.

*The Default Change Approval Workflow*

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/MJ-UcsXGymOioOaKT5Mbg_the-default-change-approval-workflow.png" position="flex-start" size="40" initialPath="../../Resources/Images/help-images/The Default Change Approval Workflow.png" githubPath="Content/Resources/Images/help-images/The Default Change Approval Workflow.png" showCaption="false"}

## Trigger Definition Configuration

Under **Field Level Conditions**, do the following:

- Select **Specific fields updated - at least one of the following fields should be updated.**
- For the **Field** field, select **Status**.
- For the **Operator** field, select **Equal to**.
- For the **Value** field, select **Pending Approval**.

*Change Workflow Trigger Definition*

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/qBmav_WoKanJcmkW3yvrd_workflow-configuration-window1.png" position="flex-start" size="40" initialPath="../../Resources/Images/help-images/Workflow Configuration Window1.png" githubPath="Content/Resources/Images/help-images/Workflow Configuration Window1.png" showCaption="false"}

- Set the exception notification to an email template.

### Workflow

1. **If** Need additional approval

:::Paragraph{indent="1"}
Change type not equal to standard
:::

:::Paragraph{indent="1"}
*AND*
:::

:::Paragraph{indent="1"}
Change type not equal to minor.
:::

:::Paragraph{listStyleType="disc" indent="2"}
If true: Go to [If emergency change](docId\:P10Tg_TEB17B8u7NDKEPR)
:::

:::Paragraph{listStyleType="disc" indent="2"}
If false: Go to stop.
:::

2. **If** emergency change

:::Paragraph{indent="1"}
Change type equal to emergency.
:::

:::Paragraph{listStyleType="disc" indent="2"}
If true: Go to [Get Approval ECAB approval](docId\:P10Tg_TEB17B8u7NDKEPR)
:::

:::Paragraph{listStyleType="disc" indent="2"}
If false: Go to [Get Approval CAB approval](docId\:P10Tg_TEB17B8u7NDKEPR)
:::

3. **If** major change

:::Paragraph{indent="1"}
Change type equal to major.
:::

:::Paragraph{listStyleType="disc" indent="2"}
If true: Go to [Get Approval MC approval](docId\:P10Tg_TEB17B8u7NDKEPR)
:::

:::Paragraph{listStyleType="disc" indent="2"}
If false: Go to [Notification Approved change notification](docId\:P10Tg_TEB17B8u7NDKEPR)
:::

4. **Get Approval** ECAB approval

*Get ECAB Approval*

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/C4IWdMrDZAZv2gci1icFD_change-workflow-get-approval-ecab-approval.png" position="flex-start" size="40" initialPath="../../Resources/Images/help-images/change workflow get approval ECAB approval.png" githubPath="Content/Resources/Images/help-images/change workflow get approval ECAB approval.png" showCaption="false"}

:::Paragraph{listStyleType="disc" indent="2"}
If approved: Go to [Notification Approved change notification](docId\:P10Tg_TEB17B8u7NDKEPR)
:::

:::Paragraph{listStyleType="disc" indent="2"}
If denied: Go to [Notification Denied change notification](docId\:P10Tg_TEB17B8u7NDKEPR)
:::

:::Paragraph{listStyleType="disc" indent="2"}
If timed out: Go to [Notification Timed out approval notification.](docId\:P10Tg_TEB17B8u7NDKEPR)
:::

5. **Get Approval** CAB approval

*Get CAB Approval*

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/yDWazcBpLmtHTh8W2tic-_change-workflow-get-approval-cab-approval.png" position="flex-start" size="40" initialPath="../../Resources/Images/help-images/change workflow get approval CAB approval.png" githubPath="Content/Resources/Images/help-images/change workflow get approval CAB approval.png" showCaption="false"}

:::Paragraph{listStyleType="disc" indent="2"}
If approved: Go to [If major change](docId\:P10Tg_TEB17B8u7NDKEPR)
:::

:::Paragraph{listStyleType="disc" indent="2"}
If denied: Go to [Notification Denied change notification](docId\:P10Tg_TEB17B8u7NDKEPR)
:::

:::Paragraph{listStyleType="disc" indent="2"}
If timed out: Go to [Notification Timed out approval notification.](docId\:P10Tg_TEB17B8u7NDKEPR)
:::

6. **Get Approval** MC approval

*Get MC Approval*

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/FBLt19Ie6r2PyQ7mWB_lg_change-workflow-get-approval-mc-approval.png" position="flex-start" size="40" initialPath="../../Resources/Images/help-images/change workflow get approval MC approval.png" githubPath="Content/Resources/Images/help-images/change workflow get approval MC approval.png" showCaption="false"}

:::Paragraph{listStyleType="disc" indent="2"}
If approved: Go to [Notification Approved change notification](docId\:P10Tg_TEB17B8u7NDKEPR)
:::

:::Paragraph{listStyleType="disc" indent="2"}
If denied: Go to [Notification Denied change notification](docId\:P10Tg_TEB17B8u7NDKEPR)
:::

:::Paragraph{listStyleType="disc" indent="2"}
If timed out: Go to [Notification Timed out approval notification.](docId\:P10Tg_TEB17B8u7NDKEPR)
:::

7. **Notification** Denied change notification

*Denied Change Notification*

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/NagW20nIFRC9DfPWtuy0v_change-workflow-notifcation-denied.png" position="flex-start" size="40" initialPath="../../Resources/Images/help-images/change workflow notifcation denied.png" githubPath="Content/Resources/Images/help-images/change workflow notifcation denied.png" showCaption="false"}

8. **Notification** Approved change notification

*Approved Change Notification*

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/v3xNEmHpueyQIyNbvYIcn_change-workflow-notification-approved.png" position="flex-start" size="40" initialPath="../../Resources/Images/help-images/change workflow notification approved.png" githubPath="Content/Resources/Images/help-images/change workflow notification approved.png" showCaption="false"}

9. **Notification** Timed out approval notification.

*Timed Out Approval Notification*

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/LVt5bGldhCnKAycua5vJB_change-workflow-notification-time-out.png" position="flex-start" size="40" initialPath="../../Resources/Images/help-images/change workflow notification time out.png" githubPath="Content/Resources/Images/help-images/change workflow notification time out.png" showCaption="false"}

10. **Update** Set status to scheduled.

:::Paragraph{indent="1"}
Status: Scheduled
:::

:::Paragraph{listStyleType="disc" indent="2"}
Ok: Go to stop.
:::

:::Paragraph{listStyleType="disc" indent="2"}
Failed: Go to stop.
:::

11. **Update** Set cancellation reason.

:::Paragraph{indent="1"}
Cancellation reason: Change approval denied by CAB member or approval board.
:::

:::Paragraph{listStyleType="disc" indent="2"}
Ok: Go to [Update Set status to denied.](docId\:P10Tg_TEB17B8u7NDKEPR)
:::

:::Paragraph{listStyleType="disc" indent="2"}
Failed: Go to stop.
:::

12. **Update** Set status to denied.

:::Paragraph{indent="1"}
Status: Denied
:::

:::Paragraph{listStyleType="disc" indent="2"}
Ok: Go to stop.
:::

:::Paragraph{listStyleType="disc" indent="2"}
Failed: Go to stop.
:::