---
title: About Creating Multi-Item Service Requests
slug: neurons-for-itsm/admin-user-help/enu/latest/about-creating-multi-item-service-requests
createdAt: 2026-07-14T19:16:40.278Z
---

This topic gives an overview of the procedures required to configure multi-item service requests.

1. **Create task catalogs and software installation catalogs**: Task catalogs and software installation catalogs are reusable. You need to create a new catalog only if a suitable catalog does not already exist. Refer to [Working with Task and Software Installation Catalogs](docId\:aO-RuBfCVp6L0qcoM0n6C).
2. **Create a fulfillment item package**: Fulfillment item packages are reusable. You only need to create a new fulfillment item package if a suitable one does not exist. Refer to [Working with Fulfillment Item Packages](docId:8U-fpKgXBLs4T1hWxmOrm).
3. **Link users to fulfillment item packages**: Entitlement is configured by linking organizational units to a fulfillment item package. Refer to [Working with Fulfillment Item Packages](docId:8U-fpKgXBLs4T1hWxmOrm).
4. **Link request offerings to a service**: After you make these links, an end user can select a request offering to place a service request, and the service linked to the request offering is used to fulfill the request.
5. **Specify the tasks used to fulfill the request**: Specify fulfillment tasks by linking task catalogs and software installation catalogs to a fulfillment item package.
6. **Specify which fields are included in the form for each fulfillment task**: A template instance map defines how fields from a task catalog or software installation catalog (the "template") are mapped to task objects in a fulfillment item (the "instance") that is created from a fulfillment item package.
7. **Configure a request offering form to display the multi-item request form in the Self-Service Portal**: Refer to [Working with Service Requests](docId\:kdj_8Gm9PEr8zTRJnLiRY).