---
title: About Creating a Custom Problem Status
slug: neurons-for-itsm/admin-user-help/enu/latest/about-creating-a-custom-problem-status
createdAt: 2026-07-14T19:16:43.758Z
---

You can create a custom status for a problem, and determine the order of transition for the custom state.

- [Problem Status Transitions](docId\:dWJU0aDjkVHr_Wlwot_J-)
- [Adding a Custom State to the List of Problem States](docId\:dWJU0aDjkVHr_Wlwot_J-)

### Problem Status Transitions

By default, a problem is constrained by the different states in its lifecycle. For example, when a problem is in the logged state, the next state is investigation. From investigation, it can be set to identified. (See [Problem State Transitions Reference](docId\:xAOztc7ji7INo7G2YdwOL) for a list of the problem states.)

*Problem Lifecycle*

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### Adding a Custom State to the List of Problem States

Follow these steps to add a custom state to the list of problem states that is available in Neurons for ITSM:

1. From the problem record, click **Edit** in the **Status** field. The **Status** window appears.
2. Click **Add**. The **New Problem Status Workflow** window appears.

:::Paragraph{indent="1"}
*New Problem Status Workflow*
:::

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3. Enter information into the fields.

| Field          | Description                                           |
| -------------- | ----------------------------------------------------- |
| Current Status | The current status. Probably logged.                  |
| Next Status    | The name of the new status.                           |
| Sort Order     | The number of the order the current status should be. |

4. Click **Save**.
5. Choose the new status to add it to your problem.
6. Click **Save**. All new problems now have the new status available from the drop-down list.