--- title: About Creating a Configuration Item slug: neurons-for-itsm/admin-user-help/enu/latest/about-creating-a-configuration-item createdAt: 2026-07-14T19:16:31.618Z --- - [Creating a Configuration Item](docId\:zMFn-pXT6cjEwpQpaj6wp) - [Example Templates for Creating a Configuration Item](docId\:zMFn-pXT6cjEwpQpaj6wp) - [Template List](docId\:zMFn-pXT6cjEwpQpaj6wp) - [Creating, Retiring and Deleting a Configuration Item from an Incident](docId\:zMFn-pXT6cjEwpQpaj6wp) - [About Retiring a Configuration Item](docId\:zMFn-pXT6cjEwpQpaj6wp) - [Deleting a Configuration Item](docId\:zMFn-pXT6cjEwpQpaj6wp) ::::ExpandableHeading ## Creating a Configuration Item 1. Log in to the Service Desk. 2. Open the **CI** workspace. A list of configuration items appears. :::Paragraph{indent="1"} *Sample Configuration Item List* ::: ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/F8FLBiqGTvOICRZgXe4gn_configurationitems.png" position="flex-start" size="40" initialPath="../../Resources/Images/help-images/configuration_items.png" githubPath="Content/Resources/Images/help-images/configuration_items.png" width="1383" height="443" darkWidth="1383" darkHeight="443" showCaption="false" indent="1"} 3. Choose a template from the **New** drop-down list. For example, select **New Printer**. Each template has different fields and tabs. Neurons for ITSM provides many out-of-the-box templates for different configuration item types. In addition to the common attributes that are required across all configuration item types, these configuration item templates accommodate configuration item details of varying complexity. :::Paragraph{indent="1"} A blank form appears with the following tabs. Not all configuration item types use all tabs. For example, a configuration item record for a switch will contain the **CI Switch Map Tree** tab, whereas a record for a printer will not. ::: :::Paragraph{listStyleType="disc" indent="2"} **Agent Tasks** ::: :::Paragraph{listStyleType="disc" indent="2"} **Attachment** ::: :::Paragraph{listStyleType="disc" indent="2"} **Audit History** : See [Accessing the Audit History](docId\:SuEj5xmlYduoz68LbFgAE). ::: :::Paragraph{listStyleType="disc" indent="2"} **Availability Log** ::: :::Paragraph{listStyleType="disc" indent="2"} **Background Services** ::: :::Paragraph{listStyleType="disc" indent="2"} **Baseline Comparison**: See [About the Configuration Baseline](docId\:EMdKl6P3bsrodTMy2kQRC). ::: :::Paragraph{listStyleType="disc" indent="2"} **Change**: Lists the changes linked to this configuration item. See [Creating a Change Request](docId\:MDrXfMLfHaRSkGe6zBd0y)[Creating a Change Request](docId\:MDrXfMLfHaRSkGe6zBd0y) ::: :::Paragraph{listStyleType="disc" indent="2"} **Change Lockout**: See [Viewing a Change Lockout Period and Change Window](docId\:ITHbzn_cXAvPFfDg7gjKZ)[Creating a Change Request](docId\:MDrXfMLfHaRSkGe6zBd0y) ::: :::Paragraph{listStyleType="disc" indent="2"} **Change Window**: See [Viewing a Change Lockout Period and Change Window](docId\:ITHbzn_cXAvPFfDg7gjKZ)[Creating a Change Request](docId\:MDrXfMLfHaRSkGe6zBd0y) ::: :::Paragraph{listStyleType="disc" indent="2"} **CI Access Point Map Tree** ::: :::Paragraph{listStyleType="disc" indent="2"} **CI Cluster Map Tree** ::: :::Paragraph{listStyleType="disc" indent="2"} **CI Computer Map Tree** ::: :::Paragraph{listStyleType="disc" indent="2"} **CI Database Map Tree** ::: :::Paragraph{listStyleType="disc" indent="2"} **CI Enterprise Application Map Tree** ::: :::Paragraph{listStyleType="disc" indent="2"} **CI Firewall Map Tree** ::: :::Paragraph{listStyleType="disc" indent="2"} **CI Generator Map Tree** ::: :::Paragraph{listStyleType="disc" indent="2"} **CI Hub Map Tree** ::: :::Paragraph{listStyleType="disc" indent="2"} **CI Middleware Map Tree** ::: :::Paragraph{listStyleType="disc" indent="2"} **CI Mobile Device Map Tree** ::: :::Paragraph{listStyleType="disc" indent="2"} **CI Peripheral Device Map Tree** ::: :::Paragraph{listStyleType="disc" indent="2"} **CI Printer Map Tree** ::: :::Paragraph{listStyleType="disc" indent="2"} **CI Productivity App Map Tree** ::: :::Paragraph{listStyleType="disc" indent="2"} **CI Rack Map Tree** ::: :::Paragraph{listStyleType="disc" indent="2"} **CI Router Map Tree** ::: :::Paragraph{listStyleType="disc" indent="2"} **CI SAN Map Tree** ::: :::Paragraph{listStyleType="disc" indent="2"} **CI Scanner Map Tree** ::: :::Paragraph{listStyleType="disc" indent="2"} **CI Service Map Tree** ::: :::Paragraph{listStyleType="disc" indent="2"} **CI Switch Map Tree** ::: :::Paragraph{listStyleType="disc" indent="2"} **CI UPS Map Tree** ::: :::Paragraph{listStyleType="disc" indent="2"} **CI Video Conference Map Tree** ::: :::Paragraph{listStyleType="disc" indent="2"} **CI VOIP Map Tree** ::: :::Paragraph{listStyleType="disc" indent="2"} **Cost Allocation** ::: :::Paragraph{listStyleType="disc" indent="2"} **Cost History** ::: :::Paragraph{listStyleType="disc" indent="2"} **Cost Item**: See [Working with Cost Items](docId\:yErbgIBKlB8KeBxO7uanK). ::: :::Paragraph{listStyleType="disc" indent="2"} **Custom Data** ::: :::Paragraph{listStyleType="disc" indent="2"} **Details**: Continue to the next step. ::: :::Paragraph{listStyleType="disc" indent="2"} **DSM Managed Installation** ::: :::Paragraph{listStyleType="disc" indent="2"} **DSM Task** ::: :::Paragraph{listStyleType="disc" indent="2"} **Event**: ::: :::Paragraph{listStyleType="disc" indent="2"} **Extension Histogram** ::: :::Paragraph{listStyleType="disc" indent="2"} **File Instances** ::: :::Paragraph{listStyleType="disc" indent="2"} **Guest** ::: :::Paragraph{listStyleType="disc" indent="2"} **Hardware** ::: :::Paragraph{listStyleType="disc" indent="2"} **Hardware Changes** ::: :::Paragraph{listStyleType="disc" indent="2"} **Host** ::: :::Paragraph{listStyleType="disc" indent="2"} **Incident**: Lists the incidents linked to this configuration item. See [Managing Incidents](docId\:aKRuODYqj2wVb_C6AyOLg). ::: :::Paragraph{listStyleType="disc" indent="2"} **Inventory Settings** ::: :::Paragraph{listStyleType="disc" indent="2"} **Map Tree** ::: :::Paragraph{listStyleType="disc" indent="2"} **Network** ::: :::Paragraph{listStyleType="disc" indent="2"} **Network Adapter** ::: :::Paragraph{listStyleType="disc" indent="2"} **Outage Log** ::: :::Paragraph{listStyleType="disc" indent="2"} **Patches** ::: :::Paragraph{listStyleType="disc" indent="2"} **Problem**: Lists the problems linked to this configuration item. See [Working with Problems](docId\:sEt5UM_9O_nW5uNSJvTF-). ::: :::Paragraph{listStyleType="disc" indent="2"} **Release**: Lists the releases linked to this configuration item. See [Creating a Release Request](docId\:RqhA2cFb6-XPbE6bk6Yub). ::: :::Paragraph{listStyleType="disc" indent="2"} **SAN** ::: :::Paragraph{listStyleType="disc" indent="2"} **Scanned Data** ::: :::Paragraph{listStyleType="disc" indent="2"} **Software** ::: :::Paragraph{listStyleType="disc" indent="2"} **Software Changes** ::: :::Paragraph{listStyleType="disc" indent="2"} **Voice Properties** ::: 2. Enter information into the fields on the **Details** tab. These fields are common to all templates. | Field | Description | | ----------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Status | The default values are:
**Planned**: Draft state; prior to the design state.
**Design**: Work in progress; service is being designed.
**Transition**: Design phase complete; preparing to update the status to production.
**Production**: Service is in use.
**Retired**: Service is no longer in use. See [About Retiring a Configuration Item](docId\:zMFn-pXT6cjEwpQpaj6wp) below. | | Name | A unique name for the configuration item. | | CI Version | The version of the configuration item. | | Owner | The owner. Select an owner from the drop-down list. The default owner is the user creating the record. | | Description | A detailed description. | | CI Map | Shows the CI map. | 5. Click **Save**. :::: :::ExpandableHeading ## Example Templates for Creating a Configuration Item The configuration item module has many templates, but listed here are three commonly used examples. - [Configuration Item Template: New Printer](docId\:zMFn-pXT6cjEwpQpaj6wp) - [Configuration Item Template: New Router](docId\:zMFn-pXT6cjEwpQpaj6wp) - [Configuration Item Template: New Server](docId\:zMFn-pXT6cjEwpQpaj6wp) ### Configuration Item Template: New Printer *New Printer Form* ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/9mPDJg0r5r--vFrwgvsQR_ci-new-printer-form.png" position="flex-start" size="40" initialPath="../../Resources/Images/help-images/ci new printer form.png" githubPath="Content/Resources/Images/help-images/ci new printer form.png" width="1024" height="468" darkWidth="1024" darkHeight="468" showCaption="false"} | Field | Description | | ----------------- | -------------------------------------------------------------- | | Physical Name | The physical name of the printer, such as HP Laser Printer. | | IP Address | The IP address, such as 162.198.10.10. | | Manufacturer | The name of the manufacturer, such as Hewlett-Packard or Dell. | | Asset Tag | The asset tag number. | | Physical Location | The physical location. | | Model | The model number. | | Serial Number | The serial number. | ### Configuration Item Template: New Router *New Router Form* ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/C8vvrHSZIAAkgnvATKrMk_ci-new-router-form.png" position="flex-start" size="40" initialPath="../../Resources/Images/help-images/ci new router form.png" githubPath="Content/Resources/Images/help-images/ci new router form.png" width="855" height="451" darkWidth="855" darkHeight="451" showCaption="false"} | Field | Description | | ----------------------- | -------------------------------------------------------------- | | Manufacturer | The name of the manufacturer, such as Hewlett-Packard or Dell. | | IP Address | The IP address, such as 162.198.10.10 | | Asset Tag | The asset tag number. | | Model | The model number. | | Serial Number | The serial number. | | Is Under Change Control | Specifies if the router is under change control. | ### Configuration Item Template: New Server *New Server Form* ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/UOyf_yK45YWp-ZyZ7R_K7_ci-new-server-form.png" position="flex-start" size="40" initialPath="../../Resources/Images/help-images/ci new server form.png" githubPath="Content/Resources/Images/help-images/ci new server form.png" width="1192" height="711" darkWidth="1192" darkHeight="711" showCaption="false"} | Field | Description | | ---------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------- | | Domain | The domain name. | | Organizational Unit | The organizational unit. | | Force Company Wide Qualifying | Forces the server to qualify company-wide. | | Administrator | The administrator. | | Asset Tag | The asset tag number. | | Service Tag | The service tag number | | Change Control | Uses change control. | | Override IP Range Location | Overrides the IP range location. | | Manufacturer | The name of the manufacturer, such as Hewlett-Packard or Dell. | | Model | The model number. | | Serial Number | The serial number. | | Chassis Type | This field is automatically generated by the application. | | Portable | Specifies if the unit is portable. | | MAC Address | The MAC address. | | IP Address | The IP address, such as 162.198.10.10 | | Login Name | The user name needed to access the router. | | Operating System
OS Edition
OS Major Version
OS Minor Version
Service Pack | These fields are automatically generated by the application through Ivanti DSM. | | Total Space
Free Space
% Free Space
Total Memory
Logical Storage | These fields are automatically generated by the system through Ivanti DSM. | ::: :::ExpandableHeading ## Template List The following is a list of the templates provided for creating a new configuration item record: - Access Point - Batch Job - Cluster - Computer - Contract - Database - Document - Enterprise Application - ESX - FAX - Firewall - Generator - Hub - Middleware - Mobile Device - Monitor - Peripheral Device - Phone - Printer - Productivity App - Rack - Router - SAN - Scanner - Server - Service - Switch - System - Unknown Device - UPS - Video Conference - Virtual Server - Virtual Workstation - VOIP - Workstation ::: :::ExpandableHeading ## Creating, Retiring and Deleting a Configuration Item from an Incident If an incident reports a configuration item failure, you can search for that configuration item and link it to the incident record. However, if you need to create a new configuration item (including service) that is associated with the incident you can also do so from the incident record. The configuration item is linked to the incident after you create it. You can also view the configuration items that the customer currently owns. Linking helps problem management to identify which items may be potential problems. 1. Log in to the Service Desk. 2. Open the **Incident** workspace. 3. Open an incident. 4. Click the **CI** tab. 5. Click **New** and select a configuration item from the drop-down list. 6. Enter information only into the required fields. Required information is indicated by a red asterisk (\*). 7. Click **Save**. Discovery services populate most of the fields after scanning and auditing the item. The configuration item is linked to the incident and appears in the **CI** tab of the incident record. ## About Retiring a Configuration Item When a configuration item is decommissioned or disposed, set the configuration item status to *retired* and attach any supporting documentation. ## Deleting a Configuration Item Deleting a CI (Configuration Item) removes all its linked objects. After you delete a CI, any associated records such as incidents or service requests become orphaned. You cannot restore a CI after deletion. 1. Log in to the Service Desk. 2. Open the **CI** workspace. 3. Select the configuration item to delete. 4. Click **Delete** from the toolbar :::