---
title: About Alerts
slug: neurons-for-itsm/admin-user-help/enu/latest/about-alerts
createdAt: 2026-07-14T19:16:44.465Z
---

An alert is a notice that appears at the top of a dashboard. By default, alerts appear in three categories:

- **Red**: System or application error, such as a performance issue or application shut down.
- **Yellow**: Warning message, such as users unable to perform certain tasks.
- **Blue**: Informational message, such as informing users of a printer that has been moved.

## Creating an Alert

1. Log in to Neurons for ITSM.
2. Open the **Alert** workspace. A list of current alerts appears.
3. From the toolbar, click **New Alert**. A blank alert form appears.

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/M8RTkj53Mzcf-06FLQogY_alerts.png" alt="Blank ITSM alert form" position="flex-start" size="70" initialPath="../../Resources/Images/help-images/alerts.png" githubPath="Content/Resources/Images/help-images/alerts.png" showCaption="false" width="633" height="410" darkWidth="633" darkHeight="410" indent="1"}

4. Enter information into the fields.
   - **Category**, **Status**, **Description**, and **Severity**.
5. Click **Save**.

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To see the new alert, go to the dashboard containing the alert bar and refresh your browser window. The alert also appears as a message on the Social Board workspace.
:::

## Modifying an Alert

1. Log in to the Neurons for ITSM.
2. Open the **Alert **workspace. A list of alerts appear.
3. Double-click the alert to modify.
4. Make necessary changes to the alert.
5. Click **Save**.

## Deleting an Alert

1. Log in to the Neurons for ITSM.
2. Open the **Alert **workspace. A list of current alerts appears.
3. Select the alert to delete.
4. Click the **Delete** icon :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/P9fve2xjC13OIiAfCbV1M_deleteblack.png" alt caption size="10" width="15" height="16"} from the toolbar.

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The alert is no longer listed.
:::

## Adding an Alert Bar to Your Home Page or Default Dashboard

You can add an alert to your **Home** page or default dashboard through the Dashboard Center.

Your administrator defines which roles can create, edit, or delete alerts and dashboards. Refer to [System Permissions](docId\:rw3TVL9KqwmnIw3MXHaLP) for information about setting permissions.

1. Log in to the Neurons for ITSM.
2. Click the current Dashboard bar and then click **All Dashboards**. The application displays a list of all available dashboards.
3. Click the **Edit** icon :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/32HbHBefebLcS2XnclemZ_editicon.jpg" alt caption size="10" width="16" height="16"} next to the dashboard to which to add the alert bar. (To add it to your Home page, select your default dashboard). The system displays the Dashboard Center.
4. Under **Dashboard Objects**, click **Dashboard Information**. The **Dashboard Information** area expands.
5. Select the **Alerts** check box at the bottom of the section in the **Addins** sub-section. This adds an alert bar to the dashboard.
6. Click **Save**.