--- title: Accessing Self Service URLs in UI V2 and UI V3 slug: neurons-for-itsm/admin-user-help/enu/latest/Sv7_-accessing-self-service-urls-in-ui-v2-and-ui-v3 createdAt: 2026-08-03T15:04:06.839Z --- :::ExpandableHeading ## Direct URLs supported in UI V2 Self Service UI V2 supports direct URLs that allow users open specific Self Service records, such as My Items, Service Requests, Knowledge Articles, FAQs, and Announcements directly in the Self Service interface. After authentication, the system opens the record based on the user’s assigned role and access permissions. Direct links to open a my Items workspace with specific Rec Id `[TenantURL]/Modules/SelfService/#myItems/view/[RecId]` Example: `[TenantURL]/Modules/SelfService/#myItems/view/0E86F13BACA44013A4CFB381FD5744D9` Direct links to open a specific Service Catalog with specific Rec Id `[TenantURL]/Modules/SelfService#serviceCatalog/request/[RecId]` Example: `[TenantURL]/Modules/SelfService/#serviceCatalog/request/500D8CD5F13C4766880B9BC2D7EED4BD` Direct links to open a specific Knowledge articles with specific Rec Id `[TenantURL]/Modules/SelfService/#knowledgeBase/view/[RecId]` Example: `[TenantURL]/Modules/SelfService/#knowledgeBase/view/67D7CE23A90647D2AF7FC1BF86C8DDEB` Direct links to open a specific FAQ with specific Rec Id `[TenantURL]/Modules/SelfService/#faq/view/[RecId]` Example: `[TenantURL]/Modules/SelfService/#faq/view/0F21B2AE368740EAAF7FB4AF11DE5284` Direct links to open a specific Announcements with specific Rec Id `[TenantURL]/Modules/SelfService/#announcements/view/[RecId]` Example: `[TenantURL]/Modules/SelfService/#announcements/view/2360C0219A4F452AB5269BA26CC1AAD4` ::: :::ExpandableHeading ## Direct URLs supported in UI V3 UI V3 supports direct workspace links for selected object types, including Knowledge Articles, FAQs, Announcements, and Alerts. These links allow users to open a specific record directly in the Object Workspace after authentication, based on their assigned role and access permissions. Starting with release 2026.2, Self Service V3 supports the direct link URL format for my Items workspace only. Direct links to open a my Items workspace with specific Rec Id `[TenantURL]/service/#myItems/view/[RecId]` Example: `[TenantURL]/service/#myItems/view/0E86F13BACA44013A4CFB381FD5744D9` Direct links to open a specific Knowledge article with specific Rec Id `[TenantURL]/service/workspace/FRS_Knowledge/read/[FRS_Knowledge_RecId]` Example: `[TenantURL]/service/workspace/FRS_Knowledge/read/D78DE82D988E42A29E72DF1B9804E3C6` Direct links to open a specific FAQ with specific Rec Id `[TenantURL]/service/workspace/FAQ/read/[FAQ_RecId]` Example: `[TenantURL]/service/workspace/FAQ/read/5F1A6F28269E46BEA3590A489B9B559F` Direct links to view a specific announcement with specific Rec Id `[TenantURL]/service/workspace/Announcement/read/[Announcement_RecId]` Example: `[TenantURL]/service/workspace/Announcement/read/F873CF70BF8048538DFAB8685153414E` Direct links to open to view a specific alert `[TenantURL]/service/workspace/Alert/read/[Alert_RecId]` Example: `[TenantURL]/service/workspace/Alert/read/2E04AB058AC447758220CDE3C7F5E2E6` ::: :::ExpandableHeading ## Use redirect URLs In UI V2, all redirect links are supported by default for all existing URLs. In UI V3, the links for opening tickets from emails work in the Open **My Item** and Service Catalog workspaces. The system opens the target record and does not require layout-specific parameters. When a user selects the link, the system authenticates the user and opens the request or incident record. Previously generated links now open the correct record. This feature supports all **Form offerings** and custom **Business Objects** (BOs). My Items** workspace** Redirecting links to open an Incident `https://tenant_URL/Login.aspx?` `Scope=SelfService` `&Role=SelfService` `&CommandId=OpenMyItem` `&ItemType=Incident` `&ItemId=RecId` Redirecting links to open an existing Service Request `https://tenant_URL/Login.aspx?` `Scope=SelfService` `&Role=SelfService` `&CommandId=OpenMyItem` `&ItemType=ServiceReq` `&ItemId=RecId` Redirecting links to view Approval Vote Tracking `https://tenant_URL/Login.aspx?` `Scope=SelfService` `&Role=SelfService` `&CommandId=OpenMyItem` `&ItemType=FRS_ApprovalVoteTracking` `&ItemId=RecId` Redirecting links to Security Incident `https://tenant_URL/Login.aspx?` `Scope=SelfService` `&Role=SelfService` `&CommandId=OpenMyItem` `&ItemType=ivnt_SecurityIncident` `&ItemId=RecId` Redirecting links to open a custom business object with Self Service mobile role `https://tenant_URL/Login.aspx?` `Scope=SelfServiceMobile` `&Role=SelfServiceMobile` `&CommandId=OpenMyItem` `&ItemType=[custom business object]` `&ItemId=6F5FD9A3D99644AB86E7B70E2B3E3DD3` Redirecting links to open a HR case with Self Service mobile role `https://tenant_URL/Login.aspx?` `Scope=SelfServiceMobile` `&Role=SelfServiceMobile` `&CommandId=OpenMyItem` `&ItemType=ivnt_HRcase` `&ItemId=398E90A653BE4AA08ACF7BB956AE3DA2` Service Catalog** workspace** Redirecting links to open a specific request offering without role `https://tenant_URL/Login.aspx?` `Scope=SelfService` `&Role=role` `&CommandId=NewServiceRequestByOfferingId` `&Tab=ServiceCatalog` `&Template=CD1A6F09651840759EFDEC74A82AB5AB` Redirecting links to open a specific request offering with Self Service mobile role `https://tenant_URL/Login.aspx?` `Scope=SelfService` `&Role=SelfServiceMobile` `&CommandId=NewServiceRequestByOfferingId` `&Tab=ServiceCatalog` `&Template=CD1A6F09651840759EFDEC74A82AB5AB` ::: :::ExpandableHeading ## Limitations of accessing URLs in UI V3 - Starting with release 2026.2, Self Service V3 supports direct links and legacy URL redirection for supported Self Service workspaces, including My Items and Service Catalog. Previously generated links continue to open the correct record after user authentication and do not require layout-specific parameters. - When migrating from UI V2 to UI V3, updating email notifications, bookmarks, and integrations to use the native UI V3 URL format is recommended. However, supported legacy URLs continue to function through redirection to the appropriate workspace and record. ::: :::hint{type="info" indent="1"} Direct URL support in UI V3 is available only for the object types listed in this article. Access to records depends on the user's assigned roles and permissions. :::