---
title: Patches 2026.1
slug: neurons-for-itsm-release-notes-enu-latest/patches-20261
createdAt: 2026-06-23T14:39:57.000Z
---
Patches are minor software updates to fix bugs and security issues for improving stability and performance while maintaining existing functionality.
## Release 2026.1
**Release Update - May 28 - Patch #10**
The following table lists the issues resolved in Patch #10:
| Problem ID | Title |
| ---------- | ------------------------------------------------- |
| 1815933 | Log forwarding not properly showing IP addresses. |
**Release Update - May 24 - Patch #9**
The following table lists the issues resolved in Patch #9:
| Problem ID | Title |
| ---------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| NA | Security Fix, please refer to this [Security Advisory](https://forums.ivanti.com/s/article/Security-Advisory-Ivanti-Neurons-for-ITSM-CVE-2026-9614) for more details.
Affects both on-premises and the SaaS versions. |
**Release Update - May 13- Patch #8**
The following table lists the issues resolved in Patch #8:
| Problem ID | Title |
| ---------- | ------------------------------------------------------------------------------------------------------------------------------------------------- |
| 109161 | In Self Service UI V3, the List widget does not function correctly when a Date/Time field is configured as the first customizable field on cards. |
| 108562 | In UI V3, My Item widget does not show Status color in non-English languages. |
| 108752 | In Self Service UI V3, images are lost after a UI refresh in the UAT environment. |
| 108441 | In Self Service UI V3, switching from the Self Service role to the Admin role causes the page to load as blank. |
| 109475 | In Self Service UI V3, incorrect parameter values are displayed in the My Items widget. |
| 110009 | In Self Service UI V3, enabling the “Group by Category” option under “Sort By” displays all services instead of applying the selected filter. |
| 109734 | In Self Service UI V3, the Knowledge form layout does not reflect correctly. |
| 108534 | The Chat button on mobile devices prevents users from submitting requests. |
| 107866 | The Russian characters are not displayed correctly in category names within Request Offerings. |
| 107076 | In Self Service UI V3, issues with approval access cause an error to be displayed. |
| 110304 | In Self Service UI V3, text does not wrap correctly based on the position of the text box in the Self Service portal. |
| 110120 | The Cost field in Service Offerings displays only the first character instead of the full value. |
| 110002 | In Self Service UI V3, a text area issue occurs in Request Offerings when using dropdown fields. |
| 108223 | In Self Service UI V2 and UI V3, fields used in Request Offerings are case‑sensitive. |
| 110970 | In Self Service UI V3, concatenate expressions in Request Offerings sum numeric values instead of concatenating string values. |
| 109919 | In Self Service UI V3, the List Display field in Request Offerings shows fewer values in the validation list compared to UI V2. |
| 108831 | On Android mobile devices, the application title banner does not scroll out of view. |
| 109657 | Additional text briefly appears on the screen before disappearing, even though it is not required. |
| 110790 | When a user attaches a file to a Service Request and then deletes it, the file still appears as attached. |
**Change in Behavior**
The following table lists the issue related to the change in behavior:
| Issue ID | Details |
| -------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| 1724654 | **Issue Description**
Self Service is not honoring menu navigation settings from Page Designer.
**Behavior prior to 2026.1 Patch 8**
Self Service ignored the menu navigation configuration set in the Configuration console. As a result, end users could see all menu options, even when only specific items were enabled.
**Current Behavior**
Self Service now respects the menu navigation settings by using a two-step validation. First, the menu must be enabled under Top-Level tabs. If the menu is enabled, the system determines the menu options visible to end users based on the menu navigation settings configured in the Configuration console. |
**Release Update - May 08 - Patch #7**
The following table lists the issues resolved in Patch #7:
| Problem ID | Title |
| ---------- | --------------------------------------------------------------------------------------------- |
| 1837953\* | Message queue service performance issues. |
| 1820124\* | Errors occur when executing a web hook quick action that contains web service script actions. |
| 109261 | Log errors occur when message queue journal messages time out. |
| 111119 | Self Service V3 Hebrew language does not work when searching for employee names. |
| 111087 | Action service global constant changes the behavior of translated fields. |
| 111972 | All web service scripts fail in staging and UAT after upgrading to 2026.1. |
**Release Update - April 07- Patch #5**
The following table lists the issues resolved in Patch #5:
| Problem ID | Title |
| ---------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| 111209 | Escalation Watch records failed to create on FFZ since container migration. |
| 111318 | In the staging (STG) and user acceptance testing (UAT) environments, Escalation Watch records failed to be created on FFZ during Service Request creation. |
| 109415 | In the PRD tenant, despite configuring the Escalation Schedule to UHL for the Nervecentre and Concentric request offering, the Escalation Schedule reverts from UHL to WOH. |
| 102984 | The polling interval of the incoming email listener is slow, resulting in a delay of more than 60 minutes for Neurons for ITSM to process the email after it reaches the inbox. |
| 109269 | Neurons for ITSM workflow processes are experiencing delays, which impacts SLA compliance. |
**Release Update - March 12- Patch #2**
The following table lists the issue resolved in Patch #2:
| Problem ID | Title |
| ---------- | ------------------------------------------------------------------------------------------- |
| 111843 | Self Service UI V3 accessed through custom or vanity URLs fails to create and load records. |
**Release Update - March 09- Patch #1**
The following table lists the issues resolved in Patch #1:
| Problem ID | Title |
| ---------- | ------------------------------------------------------------------------------------------------ |
| 110604 | Device Import connector - maximum allowable bytes to be read from the stream have been exceeded. |
| 111741 | Workflow task blocks display the first team by default but apply the correct team on submission. |
:::hint{type="info"}
\* Marked are Internal issue IDs.
:::