--- title: Patches 2025.4 slug: neurons-for-itsm-release-notes-enu-latest/patches-20254 createdAt: 2026-06-23T14:39:57.000Z --- Patches are minor software updates to fix bugs and security issues for improving stability and performance while maintaining existing functionality. ## Release 2025.4 **Release Update - December 15 - Patch #6** The following table lists the issue resolved in Patch #6: | Problem ID | Title | | ---------- | ---------------------------------------------------- | | 109371 | Loading icon persists when creating ticket in UI V3. | **Release Update - November 26 - Patch #5** The following table lists the issue resolved in Patch #5: | Problem ID | Title | | ---------- | -------------------------------------------------------------------------------------------------------- | | 105088 | Text in a text area block of a Request Offering is truncated. | | 108559 | Service Catalog cannot be scrolled in Mobile App when long names are present. | | 109064 | Data Import connection error - failed to retrieve metadata information. | | 109476 | PreventWrongBreach Global Constant does not respect the 'Reset & Run' option in the Escalation Schedule. | | 109894 | Some tenants are no longer able to create a new Employee record with Entra ID import. | | 109913 | Search behavior change. Free text search is now being used in UI V2 and UI V3. | | 110073 | iPaaS connection failure and licensing page is displayed. | **Release Update – November 18 – Patch #4** The following table lists the issue resolved in Patch #4: | Problem ID | Title | | ---------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | 103983 | Knowledge Article view count doesn't function in Self Service UI V3. | | 105534 | The List Type field behaves differently in UI V3 compared to UI V2, even though the same field displays correctly in UI V2. | | 108292 | Line breaks are not rendered in Multi-line text fields within Service Catalog (Classic UI and UI V3). | | 108655 | Editing rule failures on ProfileLink preventing email field auto-fill when ProfileLink is set to Profile Name in SSP V3 across all roles. | | 108866 | Image rendering failures observed on UI V3 with default configuration. | | 104785 | Error code 404 triggered when selecting multiple categories in a new preset filter in Self Service V3. | | 106040 | ‘Visible: No’ option for Service Request block not accepted under specific conditions in Self Service UI V3. | | 107178 | Faceted search results disappear when sections are collapsed in UI V3. | | 107076 | Error in approval access within Self Service UI V3 causing failure. | | 107311 | Incorrect encoding of '&' symbol in category names within Self Service UI V3. | | 107079 | Incorrect display of row aligners in the details tab within Self Service UI V3. | | 107409 | Issue with Quick Link widget clone function mirroring the changes in UI V3 portal. | | 107068 | Field width property control is not being adhered to in UI V3 portal. | | 107525 | Knowledge Articles not displaying in Self Service UI V3 using ALL favorite search | | 107693 | Incorrect display of subcategories during incident creation in the Self-Service Mobile app due to mismatch between localized and English category names in non-English locales. | | 107718 | Incorrect loading of drop-down field values in UI V3 due to requirement of double-click for data retrieval. | | 107607 | Incorrect sorting of 'My Items' by ID in UI V3 due to alphabetic characters at the beginning of ID values. | | 107926 | Incorrect behavior of hyperlinks in UI V3 due to target="\_blank" attribute being ignored in a new browser window. | | 107956 | Error when opening an approval whose parent is not part of the OOTB My Items layout in UI v3: unhandled system exception: getformviewdata: form view is not found in layout \ for \#. | | 108204 | Emails in My Items in UI V3 shows 'Von' instead of 'from'. | | 108261 | Refreshing page causes translated UI elements to revert to English in UI V3. | | 108429 | Asterisk for required fields in Self Service UI V3 request offering renders in black when the email field is used. | | 108627 | “Do not submit this field” value is included in request emails in UI V3 instead of being excluded. | | 108418 | Journal scroll bar dynamically adjusts based on the length of the journal note, making the scroll bar very small for long notes. | | 108529 | Clearing dropdown values using a trigger condition field with a boolean does not work in UI v3 but functions as expected in UI V2 (2025.3). | | 104363 | Sorting the Service Catalog by descending breaks the dynamic loading in UI V3. | | 105313 | Sort order in Service Catalog workspace using Spanish locale is not correctly set in Self Service V3. | | 106526 | Type ahead does not work on dropdowns in UI V3. | | 109716 | List on Service request not aligned with checkbox. | **Release Update – November 16 – Patch #3** The following table lists the issue resolved in Patch #3: | Problem ID | Title | | ---------- | ---------------------------------------------------- | | 109805 | Neurons connection not working after 2025.4 upgrade. | **Release Update – November 2 – Patch #2** The following table lists the issue resolved in Patch #2: | Problem ID | Title | | ---------- | ----------------------------------------------------------------- | | 1711905\* | Increase in response time and Appserver CPU after 2025.4 release. | :::hint{type="info"} \* Marked are Internal issue IDs. ::: **Release Update – November 1 – Patch #1** The following table lists the issue resolved in Patch #1: | Problem ID | Title | | ---------- | ----------------------------------------- | | 109644 | Regression issue for API calls in 2025.4. |