---
title: Patches 2025.3
slug: neurons-for-itsm-release-notes-enu-latest/patches-20253
createdAt: 2026-06-23T14:39:57.000Z
---

Patches are minor software updates to fix bugs and security issues for improving stability and performance while maintaining existing functionality.

## Release 2025.3

**Release Update – September 30 – Patch #5**

The following table lists the issue resolved in Patch #5:

| Problem ID | Title                                                                         |
| ---------- | ----------------------------------------------------------------------------- |
| 108496     | Escalation schedule do not transition on Service Request status change field. |

**Release Update – September 11 – Patch #4**

The following table lists the issue resolved in Patch #4:

| Problem ID | Title                                               |
| ---------- | --------------------------------------------------- |
| 108872     | Unable to fetch Trusted Agent LDAP policy settings. |

**Release Update – September 4 – Patch #3**

The following table lists the issues resolved in Patch #3:

| Problem ID | Title                                                                                          |
| ---------- | ---------------------------------------------------------------------------------------------- |
| 100846     | Run rest web service quick actions intermittently fail with HTTP 400 status.                   |
| 105965     | Incorrect calculation of Escalation Watch total running duration due to time zone differences. |
| 106929     | Saved Searches marked as Favorites are not visible in the Favorite drop down.                  |
| 108201     | Intermittent lockups and user interface anomalies observed production environments.            |
| 108213     | Wait for child blocks fail when triggered by service request parameters.                       |
| 108692     | API calls experience slow response times.                                                      |

**Release Update – August 1 – Patch #2**

The following table lists the issues resolved in Patch #2:

| Problem ID | Title                                                                                                                                                      |
| ---------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------- |
| 102860     | White space issue on request offering in UI V3.                                                                                                            |
| 104362     | HTML in category headings request offering entries not displayed when viewed in UI V3 Self Service Portal.                                                 |
| 103097     | Add Note button is unresponsive in UI V3 Self Service Portal.                                                                                              |
| 104820     | The status message incorrectly states that an incident has been canceled when it has actually been closed in UI V3.                                        |
| 105632     | The image field is displayed incorrectly in UI V3 Self Service Portal.                                                                                     |
| 106011     | External object picklists crash the Request Offering form in the Self Service UI V3 portal.                                                                |
| 106537     | Picklist values not populating in the Self Service UI V3 portal.                                                                                           |
| 106703     | Incidents in the Closed state allow attachments in UI V3.                                                                                                  |
| 105934     | Error message received when using the “Close Incident” button in UI V3: “Unhandled system exceptions: Unrecognized GUID format.”                           |
| 104389     | \[Pilot 2024.4] Multiple row aligners in UI V3 portal cause form data to intermittently disappear when viewed with the Self Service Mobile role.           |
| 106900     | Approvals show 'expired on' and cannot be approved in UI V3.                                                                                               |
| 107723     | Link fields on custom objects in form offerings generate errors in UI V3 portal.                                                                           |
| 99246      | In the Self Service Mobile role and UI V3 portal, selecting the 'Cancel' button from a My Items approval (vote) record cancels the parent service request. |
| 1502116\*  | \[Angular SSM] Hero Banner is not functioning correctly as expected.                                                                                       |

:::hint{type="info"}
\* Marked are Internal issue IDs.
:::

**Release Update – July 28 – Patch #1**

The following table lists the issues resolved in Patch #1:

| Problem ID | Title                                                                                                                                 |
| ---------- | ------------------------------------------------------------------------------------------------------------------------------------- |
| 1617259\*  | Implemented a preventive fix to ensure escalation clocks stop as expected after relevant status changes.                              |
| 1620263\*  | Restored original hero card behavior in Teams Bot adaptive cards to match version 2025.2, to correct intermittent errors.             |
| 1621647\*  | Corrected an issue where the 'Test Connection' function for email showed a failure, even though emails continued to process normally. |
| 107992     | Corrected an issue that affected the ability to trigger a Neurons Bot through a Quick Action.                                         |
| 1626912\*  | Resolved intermittent web service timeout issues caused by 2 minute reply delays.                                                     |
| 1627461\*  | Addressed excessive log entries generated during widget creation for multilingual users.                                              |

:::hint{type="info"}
\* Marked are Internal issue IDs.
:::