--- title: Fixed Issues - 2026 slug: neurons-for-itsm-release-notes-enu-latest/fixed-issues-2026 createdAt: 2026-06-23T14:39:57.000Z --- :::ExpandableHeading{isOpen="true"} ## Version 2026.3 The following issues have been fixed in the 2026.3 release: | **Problem ID** | **Title** | | -------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | 98922 | Get Approval block creates approval and vote records and appears to immediately exit the "No Approvers" block. | | 99444 | Dashboard V2 > Pivot Table > Filter > "Is in list" operator does not allow selecting multiple items. | | 99782 | Unable to ungroup or expand grouped fields in Dashboard V2. | | 100120 | In the newer Graphical Action Designer, creating an Open Window for URL using the online help example command returns an invalid JSON format error. | | 100468 | Exceeding object permission limits in Form Control Search. | | 100816 | Delete record via Workflow Quick Action fails: Attachment configuration is required to delete an attachment. | | 101007 | Images do not auto-scale or save when resizing the layout in Dashboard V2 edit mode. | | 102177 | "Create incident on error" does not work on email listeners using Advanced Monitoring. | | 102219 | Error "Cannot read properties of null (reading 'DisplayName')" when selecting a Request Offering in Service Catalog. | | 102275 | "HTML format has been changed" in audit history for Agreement Line when a number field is updated via Web API. | | 102877 | Custom relationships disappear from the Saved Search drop-down list. | | 103143 | The Cancel button on a My Item record in Self Service does not function. | | 103172 | Update to Export QA in Graphical Action Designer is not saved. | | 103234 | Post-upgrade (2023.4 and 2024.2) issues with Ops Console: A connection was successfully established with the server, but an error occurred during the login process. | | 103292 | Records for 0 of X when opened from Dashboard. | | 103294 | Any Business Object > Quick Actions > Graphical Designer: Changing from one QA to another always prompts "Save Changes" even when nothing has modified. | | 103701 | Unable to search for Owner is empty in Dashboard List V2. | | 104061 | Export Data quick action removes headings from CSV files. | | 104099 | Unhandled system exception when selecting Show CI Map. | | 104159 | Quick links do not slide or display results in Arabic language - Self Service Mobile UI V3. | | 104177 | Knowledge articles show English titles and descriptions instead of localized content in the search bar. | | 104419 | The DiffWorkingSeconds function does not work correctly with Business Hours calculations. | | 104427 | Report list in Dashboard V2 cannot be opened. After clicking, a new window should open the report as in Dashboard V1. | | 104688 | Cancel button control does not function in Self Service layouts. | | 104759 | UnhandledSystemException in Web Services API. | | 105569 | Validation lists that display values based on another validation list do not work with locales other than English (US). | | 105918 | ExportEmailAsXML intermittently fails due to timeout errors on EmailService / IntegrationService. | | 106672 | When changing the order of exceptions under Business Hours Weekly HOP, the end time changes. | | 107191 | DiffWorkingSeconds function does not work with time zones UTC+2 and above. | | 107235 | Stored prompt associated with an extended business object results in an error. | | 107385 | The Cancel button on a My Item record in Self Service does not function. | | 107387 | Graphical Action Designer Clone Change with Popup results in an object reference error. | | 107437 | Cannot create Self Service V3 presets. | | 107540 | UI V2 does not correctly enforce required rules for date/time controls in Request Offering forms. | | 107748 | REST Metadata method provides access to metadata that the associated user role cannot access. | | 107788 | Production ITSM tenant does not have the content required for Neurons integration. | | 107833 | Dashboards unable to sum currency fields. | | 108109 | Japanese localization: Cannot select the owner of a task created by a template action. | | 108150 | "Save As Draft" button displays in German instead of Polish when using the Polish locale for Knowledge Article generation. | | 108227 | Product Catalog shows duplicate items when the search term contains more than one word and sorting is used. Clicking a duplicate item opens a different item. | | 108266 | Delete record via Workflow Quick Action fails if an attachment is linked to the record. | | 108469 | Package import issues with stored expressions. | | 108500 | Filtering the CI business object on a localized field fails to return results if the column contains null values or translated strings. | | 108789 | Check box defined with IF/THEN/ELSE based on an auto-filled value does not populate correctly when EnableSelfServiceMobilePerformanceImprovements is set to True. | | 109116 | Error during the login process in On-Premises. | | 109170 | Inbound emails fail with "The sender is from an untrusted domain" error when TenantEmailTrustedSenderDomains cannot be read. | | 109359 | Unable to change the delimiter for Secure FTP (SSH) data import connections. | | 109457 | Pivot chart dashboard displays incorrectly. | | 109477 | Images added to Image Manager disappear and later generate an error. | | 109659 | Pivot table operators display incorrectly in all English languages except UK English. | | 109671 | Instead of indicating that no clusters are available for Correlated Incidents, an error appears: "Cannot read properties of undefined (reading 'length')". | | 109782 | HTML Renderer fields in list views do not respect word wrap settings. | | 109842 | Template executes an update action on the next selected record. | | 109880 | OData API $select does not function for the Logs business object and returns 204 No Content. | | 109889 | Related Object List form control does not work as expected for custom objects. | | 110141 | Response SLA is calculated incorrectly. | | 110205 | Radio buttons on forms do not save in translated locales. | | 110211 | Incorrect display of dates and times in Business Hours calendars, which may affect SLAs. | | 110220 | Audit history does not register changes when the language is set to a different locale. | | 110259 | Hidden field value exposed in Service Request when "Preserve Space When Hidden" is enabled. | | 110379 | ISM wants to discover and connect to devices on the local network. | | 110403 | Dashboard UI V2 date-only values display in US format regardless of the selected locale. | | 110433 | Dashboard widget filters do not function as expected. | | 110502 | List paging in the portal is not editable. | | 110575 | Regression: Custom URI (for example, "content manager://") is stripped from the HTML field on save. | | 110589 | The "Paste attachment" function does not work for non-image files in Firefox. | | 110603 | Graphical Action Designer freezes after choosing the "Create New" option and moving Quick Action blocks. | | 110640 | In User Interface V3 Service Catalog, a request offering that displays Pick List values does not show any value until the drop-down is clicked multiple times. | | 110674 | Self Service V3: On-demand form Strategic Objective control is undefined because Category ID 34 is not supported. | | 110803 | User Interface V3: Cost fields in drop-down do not show pricing. | | 110867 | "Day One of Each Month" scheduled entry workflows are not triggering reliably. | | 110883 | Incoming emails are missing attachments and/or important PDF attachments. | | 110885 | User Interface V3: Total price on request offerings is not visible while scrolling. | | 110892 | Constraint on Pick List is not translated in list filters. | | 110899 | HTML jump links (anchor tags) work in Self Service but not in the main application. A new tab opens with an error. | | 110934 | Audit History does not display records for custom objects. The count is correct in the tab. | | 114700 | Request Offerings Lists do not display any items. | | 111029 | 401 Unauthorized error when clicking the "Info" button in System Status for ConfigServiceUrl. | | 111035 | Unable to disable or remove the "Most Popular" filter in Service Catalog for the Self Service role in V3. | | 111081 | Conditional expressions are cleared when editing and saving an existing triggered action rule. | | 111097 | Deleting a conditional expression from a triggered action business rule using the Enhanced Expression Editor displays the error: "Syntax Error: Value must be true or false. Cannot be converted to true or false". | | 111156 | Dashboard V2 pivot table fails to display data in the French locale when number field precision is greater than 0. | | 111201 | Custom favicon upload results in a broken icon placeholder in User Interface V3 Self Service. | | 111207 | Widgets using the "Last \[Something]" filter display only the first one or two letters of the filter label in Dashboard V2. | | 111208 | List view becomes misaligned when certain HTML is added to the Summary field. | | 111244 | Self Service V3 direct links to request offerings do not check Publish Action access. | | 111311 | User Interface V3 portal load performance issues. | | 111328 | Invalid Session page in Admin UI > Configure > Communication Templates > Surveys. | | 111331 | Advanced Monitoring intermittently does not link emails or create incidents. | | 111336 | "Send E-Mail" Graphical Action Designer quick action randomly replaces values in address and subject fields with numbers. | | 111361 | Data imported into FRS\_CIComponent#Hotfix is synced, but old records are not removed to stay in sync with Neurons data. | | 111377 | Workflow completion issues on request offerings. | | 111384 | Spanish translation error in the prompt title when linking a Request Offering to a Service Level Package. | | 111450 | Issues when resending an email list with a specific format in ITSM. | | 111455 | Escalation clock does not update the Breach Passed flag to True when the clock exceeds the target duration. | | 111467 | Attachments do not display on service requests created via Teams Bot. | | 111482 | Unhandled system exception when selecting Show CI Map: "An item with the same key has already been added." | | 111484 | AITSM Business Object Summary switches month and day values for some months. | | 111491 | Changing the label of a button in matching panel settings prevents it from working in Self Service V3. | | 111493 | In Dashboard V2, some Login IDs are converted to dates. | | 111533 | Entra ID import takes more than 24 hours to run instead of the expected 1 to 3 hours. | | 111601 | Improper handling of DateDiffSQL expressions using time zones in the Request Offering Rule Editor. | | 111619 | Remove the Approval/Denial Reason box (and requirement) from My Items Approvals configuration does not work in Self Service V3. | | 111705 | Accessing the Risk Level or Change Scheduled child tabs on Change records in the Self Service V3 portal causes an unhandled system exception. | | 111725 | Request Offering hyperlink does not work with a left click. | | 111735 | Attachments with spaces cause errors in V3. | | 111766 | API calls fail after datacenter migration from VMs to containers. | | 111795 | Removing Journal#Email from any Journal form is not possible. Changes are not saved. | | 111808 | HTML code used in the Knowledge business object does not display correctly in User Interface V3. | | 111842 | Date picker starts on the current day in the standard user interface request offering but starts on the first lower-bound date in User Interface V3. | | 111843 | Self Service V3 via custom or vanity URLs fails to create and load records. | | 111848 | Datetime field prevents form submission in User Interface V2 Self Service. | | 111850 | Object reference error when using a pop-up in Quick Action with a Search and Link block. | | 111851 | Attempting to grant permissions to a role results in an incorrect warning message. | | 111984 | Labels do not display in My Items in Self Service V3. | | 112007 | Graphical Action Designer freezes when opening quick actions imported from another tenant while using SSO external authentication. | | 112035 | Triggered Action and Audit History are not created when a field is updated with the same value. | | 112049 | Constraints in Pick List configuration do not support Unicode values. | | 112061 | REST API authorization header format is non-compliant with RFC 9110, causing integration and security issues. | | 112076 | Teams Bot: Request Offering templates from other tenants are intermittently visible on the current UAT tenant. | | 112101 | Renaming a cloned web service connection deletes the script. | | 112158 | SFTP Connector: XML file import fails with a 30-second connection timeout after containerization. | | 112271 | The "Back" and "Next" buttons can no longer be selected in some Integration Tools submenu options in the Admin Console. | | 112279 | Clearing field values does not work in Self Service User Interface V2. | | 112332 | Buttons do not respond in maximized windows for Service Desk Analysts in User Interface V3. | | 112339 | Self Service V2 does not return to the Enterprise Landing Page and instead displays the default Home page. | | 112340 | Creating an audit record in the Deleted Asset Audit workspace upon CI deletion fails when the user's Login ID exceeds 32 characters. | | 112400 | Access to draft request offerings through direct links by another user. | | 112441 | Entra ID import: New HTTP string filters are lost during Test Connection. | | 112452 | Cannot filter more than once with the TimeOnlyTimeZone field type. | | 112523 | Expression fails when the locale is set to a non-English language. | | 112543 | The "Label Pos" option on a form does not work for Boolean fields or tick boxes. | | 112557 | Regression: "Resend Email" button behaves differently in non-English languages. | | 112651 | Kanban column configuration changes are not saved. | | 112735 | Charts display no data when using the runtime filter. | | 112765 | Service Catalog categories do not filter correctly when requests are created from Quick Actions. | | 112803 | Localized teams do not appear in the Pick List with $(\[ValidationList]OwnerTeam). | | 112818 | Copy Dashboard function in Dashboard V2 generates a broken URL when the dashboard name contains spaces. | | 112856 | Business object cloning refinements do not work. | | 112859 | Issue with panel visibility when child panel placement is set to Panel. | | 112907 | Hours of Operation are not transferred correctly when a request offering is exported. | | 112916 | Green filter mark disappears when resizing a grid column. | | 112932 | Mobile browser landscape mode is not usable in Self Service. | | 112949 | Regression: RelatedObject fields display "Undefined" or blank after upgrade to 2025.4. | | 112984 | Cannot export the Import Summary list in the Entra ID connector. | | 112998 | Modern Survey issues in production tenant. | | 112999 | Dashboard displays the unexpected character "每" in the Chinese (Simplified, PRC) locale. | | 113000 | Pop-up dialog boxes do not appear after submitting a catalog item in User Interface V1. | | 113102 | Approval workflows fail with the error: "The given key was not present in the dictionary." | | 113186 | Unable to validate Incident Insert in STG using the /ValidateBusinessObject/Incident/Insert endpoint. | | 113222 | Secure FTP (SSH) connector cannot connect to SHA-1-disabled SFTP servers. | | 113256 | In User Interface V2, the Large tile format in request offerings does not display descriptions on hover. | | 113265 | Entra ID import does not update fields on existing Employee records after AD data changes. | | 113269 | Mobile Asset Manager does not display all parameters in non-English locales. | | 113305 | Saved Search filter with a date/time field fails on the first attempt in Analyst User Interface V3. | | 113315 | "EMAIL failed to check if message with ID had already been processed for inbox" errors appear in logs after 2026.2 release. | | 113354 | User Interface V3 List View control only loads 200 records. | | 113361 | Staging or User Acceptance Testing Milestone workspace subject line contains HTML and CSS code. | | 113364 | Dashboard V2: Grouping incidents or changes by Subject does not work. | | 113426 | Attachments with the "&" character are saved with "&" in the file name. | | 113502 | Pick List using a binary image field in the Consumable business object does not display images in request offerings. | | 113509 | Unable to erase or update existing fields in workflows. | | 113557 | Hebrew language headers on service requests are incorrectly positioned. | | 113600 | Self Service Manager User Interface V2 experiences slowness, pages fail to load when requests are cancelled, and fields fail to populate. | | 113718 | Cannot select business objects through the Find drop-down in the Admin Console. | | 113732 | Maximized graphs do not show details and close unexpectedly during review. | | 113946 | Modern Layout does not provide access to expected features such as Try Modern Designer and Use Classic Designer. | | 114064 | Export to Excel does not work in Dashboard V2 when global constant nova is enabled. | | 114094 | Attachments added in child panels are not displayed for administrators in layouts. | | 114199 | XML Email Processor stops processing emails. | | 114382 | Incorrect decrypted CI password value is displayed between the Incident CI child tab and the CI record. | | 113043 | UIv3 Service Desk Console Dashboard V2 text is illegible. | | 113464 | Integration Trusted Host does not accept new hosts or properly honor existing entries. | ::: ::::ExpandableHeading ## Version 2026.2 The following issues have been fixed in the 2026.2 release: | Problem ID | Title | | ---------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | 99649 | When a CI#Facility record is updated a transaction entry is created unexpectedly. | | 99987 | Error message after session timeout occurs while using Azure SSO in Self Service Mobile. | | 100626 | Running a quick action takes a long time the first time after you sign in to the system. | | 101555 | Using the 'Get Business Objects by Filter' Rest API call some filter conditions do not return the correct results | | 101741 | The function NumericFormat(number,"CURRENCY",2) is not working as expected when we use it from workflow. | | 101838 | When maximizing a filtered dashboard part, it does not keep the filters that are set. | | 102041 | The switch block in the custom design does not use the correct exit port. | | 102490 | SMTP send email fails, but emails continue to process. | | 103288 | The parameter tab is missing a scroll bar. | | 103619 | Update Object QA cannot run against survey metric view. | | 103949 | The AddMonths function returns inaccurate results for invalid dates. | | 104209 | journal.email rollup relation behaves differently than journal.notes and journal (general). | | 104225 | Data archival and retrieval are not functioning as expected, and no troubleshooting guidance is available. | | 104315 | Cannot read properties of undefined reading 'length' when using a rollup chain to display emails from approval vote tracking in service request. | | 104654 | An API call uses different operators in the SQL database compared to those specified in an API request. | | 106289 | Approval works differently in UI V3 compared to UI V2. | | 106762 | Opening multiple records at the same time causes some some records to fail to load - Rejection of UI Bug - This resolution is not acceptable for customer use. | | 107076 | Accessing approvals in Self Service UI V3 causes an error. | | 107575 | Inconsistencies in the UI in the Configure Application (AdminUI). | | 107607 | My Items sort by ID does not work when the ID value starts with alphabetic characters in UI V3. | | 107684 | Email processor misses some emails entirely. | | 107866 | Russian characters in category names are not displayed correctly in request offerings. | | 107886 | Attachments are missing when uploaded to S3 storage. The logs contain 'TargetSite: System.String GetS3BlobKey(System.String)'. | | 108084 | The CurrentUserRole() function does not return the correct role when used in a quick action. | | 108091 | The quick action that previously generated the web token no longer generates the token in the test tenant. | | 108223 | Fields used in request offerings are case-sensitive in Self Service UI V2 and UI V3. | | 108233 | Error when attempting to apply enhanced permissions to role. | | 108534 | Chat button on mobile device preventing submitting requests. | | 108560 | Web service quick action persists in utilizing port 80 against defined one. | | 108590 | MS Teams bot - During analyst chat session typing "help" will end the analyst chat and show the help dialog. | | 108752 | Images lost UI V3 refresh UAT. | | 108924 | A single email sent to multiple listener addresses only processes once. | | 109096 | Attachment Handler is adding extra characters to text files encoded higher than UTF-8. | | 109161 | In 2025.3, the Self Service UI V3 list widget does not work when a date/time field is displayed as the first customizable field on cards. | | 109199 | Timezone picker controls do not render correctly. | | 109232 | The given key was not present in the dictionary when creating new task on service request. | | 109286 | Field does not auto-populate in Self Service roles when UI V3 is assigned - default value expression fails. | | 109295 | Editing a saved QA in the graphical designer behaves unexpectedly when the locale is not English (US). | | 109447 | Error occurs when inserting a task on a service request: “Business object could not be saved due to the following error(s): The given key was not present in the dictionary.” | | 109475 | In Self Service UI V3, incorrect parameter values are displayed on My Items. | | 109668 | The NewObject action works differently based on the current search in use. | | 109734 | Knowledge form layout is not reflecting correctly in Self Service UI V3 | | 109745 | Request offering form in Self Service UI V3 does not apply visibility rules correctly. | | 109777 | Cannot clone request offering. Times out in production. | | 109817 | The StripHtml() function no longer works as expected when text is entered in a shorter field. | | 109894 | After upgrading to 2025.4, some tenants cannot create new Employee records using Entra ID import. | | 109919 | In UI V3, the List display field in a request offering shows fewer values in the validation list compared to UI V2. | | 110007 | The More icon (>>) is missing from the form toolbar when the toolbar is full on opening a record. | | 110010 | The Ivanti production tenant is down. | | 110072 | Failure of date range validation in dependent fields within request offerings. | | 110090 | In Dashboard V2, alerts are not displayed correctly after a certain length. | | 110092 | Line breaks are removed in the extended task block after saving the expression field. | | 110111 | API calls taking 30+ seconds to load in production environment. | | 110178 | Since the 2025.4 upgrade the breach date and time are not cleared when the escalation is in a paused state. | | 110299 | Incorrect translation with closed incidents in Self Service UI V3. | | 110328 | \[2025.4] Incident formatting broken by table in email body. | | 110363 | Broken help link on field mapping tab. | | 110379 | ISM attempts to discover and connect to devices on your local network. | | 110382 | Team name ending with a number displays as a date on dashboard. | | 110465 | \[2025.4] - Using certain email bodies from customer automated systems prevents removing the email body when forwarding or replying. | | 110478 | Pasted attachment has wrong extension. | | 110528 | The drag and drop of the initial attachment into the attachment area does not work. | | 110553 | Selecting the ‘Back’ option after altering the size of the screen when viewing a triggered action business rule which uses a composite action, causes the screen to freeze. | | 110666 | Issue with localized object matching highlighting of matching text. | | 110671 | Unhandled system exception: Unable to resolve object type for the MetaDataDefinition.Revisions.R1.QuickActionMetaData object when using web script action in a composite action in a business rule. | | 110790 | When a user attaches a file to a Service Request in Self Service and then Deletes the file; it still displays to the user as attached. | | 110812 | In Service Request forms, list control checkboxes are selected by default in UI V2 but not in UI V3. | | 110869 | Logout button cannot be removed from self service. | | 110933 | Unable to select styles or set style by expression in modern nova layout designer. | | 110970 | Concatenate expression in request offerings sums the values rather than concatenating the strings in Self Service UI V3. | | 110976 | Entra ID import fails when the 'Localized' checkbox is enabled for the DisplayName field in the FRS\_Def\_Role business object. | | 111087 | The Action service global constant changes the behavior of translated fields. | | 111119 | Self Service V3 does not support Hebrew when searching for an employee name. | | 111248 | Approvals and cases do not update after approval vote completion. The logs show 'CalcDuration: Incorrect DateTime kind' errors. | | 111282 | Attachments with & character causes the downloaded file name to convert the & into \&. | | 111284 | In the New Task popup, expanding the Teams dropdown displays all teams after a service is selected and then deleted. | | 111412 | Microsoft Teams integration does not work correctly. | | 111641 | The chatbot returns “Invalid Selection” for all user inputs. | | 111904 | Archived record cannot be retrieved. | | 111939 | In Self Service V3, contact search in the incident form does not function correctly in Hebrew language. | | 112113 | Errors occur when executing a webhook quick action that includes web service script actions in production environment. | | 112635 | Since 2026.1, webhook variables do not work when Action Service is enabled. | | 1816033\* | Watchdog does not update the Web servers business object in production environment. | :::hint{type="info"} \* Marked are Internal issue IDs. ::: :::: ::::ExpandableHeading ## Version 2026.1 The following issues have been fixed in the 2026.1 release: | Problem ID | Title | | ---------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | 94297 | GetFormViewData: can't find view for displaying record when create a record from Spanish quick action. | | 99009 | Console output does not appear in Logs when script logging is enabled. | | 100167 | CI map tree takes long to load. | | 100735 | Within Request Offerings extended task blocks lose their timeout condition after adjustment. | | 100877 | ChildFold ignoring origin object. | | 101078 | Page scrolling gets stuck on announcement with images when viewed using Self Service Mobile role. | | 101129 | Emails created using a quick action from journal do not appear in email workspace. | | 101391 | The incident P1 notification e-mail list work does not accept comma separated values. | | 101503 | No request offering templates are displayed in the request details child tab when a second service request is created and populated in the workspace UI. | | 101518 | Favorites not removed from SelfServiceFavorite after deleting request offering. | | 101624 | Self Service portal search returns inconsistent search results. | | 101877 | UI action defaults to group leader when using NewObject command id for group object. | | 102317 | Clearing the preview form for announcement layout does not remove the preview form on the front end UI. | | 102665 | After copying an existing request offering and attempting to save it results in error: ‘Unhandled System Exception: Exception of Type System.Exception Was Thrown.’ | | 102669 | Tree tile filter criteria will not save when using a Function such as $(CurrentLoginId()) in dashboard V2. | | 102867 | Advanced search in service request parameter dropdown selections ignores pick list constraints. | | 102890 | Content type is automatically changing even when included in the header parameters in a run rest web service. | | 102981 | 'System' objects cannot be queried by the API. | | 103013 | 'Hidden Expression' use Boolean value to show tab fails to work on refresh of form. | | 103465 | SFTP integrations scheduled jobs failing. | | 103470 | RFI - What and how to debug when schedulers not working. | | 103637 | Publish request offering to specific roles is not working. | | 103952 | Send email triggered action rule on Journal#Email BO replacing the ToAddr with the value same as FromAddr. | | 104366 | Advanced search breaks if child objects of contact do not have any full text indexed fields. | | 104375 | Time values not visible in Firefox browser in Self Service UI V3. | | 104382 | "Object Reference not set to an instance of an object" when drilling into chart for month of August in dashboard V2. | | 104429 | An hourly schedule, configured to start at 12 or 24 and execute every 12 hours, is initiated only once per day. | | 104478 | Service catalog is not working correctly when trying to secure the organizational unit object. | | 104912 | Workflow with SendMail QuickAction type is incorrectly updating the ToAddr field on an incoming email. | | 105000 | Editing a web service connection script with multiple UI tabs open causes wrong script to be updated. | | 105045 | Packages consisting quick actions using decision blocks are not properly imported / exported. | | 105167 | Using the dashboard V2 functionality, the data labels and labels include count options that are deselected when the pie chart is opened for editing, having been selected previously. | | 105230 | Searching for a request offering with parenthesis in the name has different results. | | 105324 | Service request not showing images from request offering template. | | 105463 | View all results option displaying just top 20 results in Self Service UI V3 instead of all results. | | 105584 | When raising a case through the UI V3 Self Service portal, the dropdown category pick lists causes the system to hang / crash. | | 105653 | New azure AD import error without facilities package installed. | | 105803 | Self Service UI V3 does not respect text formatting in HTML fields. | | 105912 | Localization issue - non-English unicode characters display as question marks in default saved search for child tab link. | | 105983 | Favorite saved searches list appears truncated for service desk analyst role. | | 106185 | Entering a translation "Solicitud de teléfono móvil" for Spanish in the request offering "Name" results in error. | | 106289 | Approval works differently in UI V3 Compared to UI V2. | | 106586 | OOTB state of the status field for asset data mapping workspace is inconsistent for several CI types compared to the main types like computer. | | 106612 | Getting an error message when trying to enter an incident ticket. User is not in the validation list of validated field incident.owner. | | 106623 | StripHtml not working as expected - object reference error when using parameter "True". | | 106648 | Recurrent prices on check box field(s) not showing in preview at all, or in cost pane unless there is also a one-time price. | | 106690 | Accessing an SR with approval through my items, unable to scroll to add note when using mobile device or emulator in UI V3. | | 106733 | Error on pop-up views for expression-required fields triggered by buttons. | | 106843 | Unable to select 'Alerts' object from the dropdown in Self Service portal editor. | | 106927 | After making multiple changes on different tabs of the CI computer asset, not all of the changes are saved. | | 106989 | Neurons import is no longer doing an incremental sync. | | 107050 | Cannot export the field values calculated by a calculation rule. | | 107169 | Huge logs like Attachment with ID is not present in S3 being generated inside the all PRD landscape tenants. | | 107177 | In the Self Service mobile role, when using a non–English (US) locale, it is not possible to resolve an incident at creation using a knowledge article. | | 107247 | UI action creating service requests behavior is undefined. | | 107298 | Service catalog favorites exceeds limit but favorite ROs are nowhere near limit after deleting RO. | | 107301 | Enabling AI features leads to errors in the log. | | 107348 | SQL query taking longer to process based on order. | | 107551 | In "Notification" workflow block and in the address fields, entering in too many email addresses will not allow an editing it later. | | 107559 | Scroll bar is missing in Self Service mobile portal V3. | | 107645 | UI V3 translation issues with non OOTB languages. | | 107666 | Users custom search does not return the same number of rows as it says it returns. | | 107743 | Quick action created via graphical action designer cannot be added to package due to transaction set ID 0 (Blank). | | 107745 | Field width concern over 825 in Self Service UI V3. | | 107824 | HTML formatting in request offering list controls is displayed in UI V3 only. | | 107853 | Unable to cast object of type 'System.DateTime' to type 'System.String'. | | 108016 | Cannot submit and view custom object - Unhandled system exception: getformviewdata: form view formview is not found in layout in UI V3. | | 108289 | Icons disappear from vote summary after any change to ApprovalVoteTracking.Summary list in Ivanti ISM. | | 108481 | Updating the team name does not update the corresponding workflow blocks, causing workflows to fail. | | 108491 | When using the Neurons Bots action in a quick action, if the bot selected has Inputs, the 'formula' view does not display all expected options, such as the list of fields, functions & time-zone 'tools'. It only lists 'Code Snippets'. | | 108520 | Unable to resolve an incident in UI V3 using a knowledge base article. | | 108796 | Incidents API returning 204 since upgrade to 2025.3. | | 108820 | Clicking preview after a change to the filter conditions in an entra ID import does not work if changing from 2 or more existing ‘and’ or ‘or’ conditions. | | 108947 | Creating a triggered action for a business rule using the graphical action designer with a field event set using the status field always returns the status for incident. | | 108950 | Incident correlation is not working, related incidents with identical details do not appear in the data set. | | 108987 | Help text does not disappear. | | 109030 | Double quote character in JSON payload crashes incoming web service. | | 109036 | Expressions In request offerings are case sensitive in UI V3. | | 109043 | Submission of incidents fails; summary fails to render form so description can not be entered. ActionID errors when submit button is pressed in UI V3. | | 109054 | Images and Information Overlap in V3 Request Offering Form | | 109129 | Check box in request offering does not Pre-populated in Self Service in UI V3. | | 109157 | From field in business rules triggered action is not editable if length of text exceeds visible field viewing area. | | 109200 | Opening and closing a read-only description field causes the following error: ‘There are unsaved changes that would be lost. Do you want to save’. | | 109220 | Matching panel greeting is hard coded to pull full name but cannot differentiate between first and last and displays as Last, for some customers. | | 109225 | Can't save quick action error when trying to save anything in the request offering's workflow. | | 109286 | Field does not auto-populate in Self Service roles in UI V3. Default value expression fails. | | 109300 | Banner color does not match associated hex color code in UI V3. | | 109333 | On link triggered action rule does not trigger in UI V3. | | 109371 | Loading icon persists when creating ticket in UI V3. | | 109388 | Visibility expression does not work on attachments in UI V3. | | 109449 | Cannot disable object matching and remove extra steps in logging records in Self Service UI V3. | | 109456 | Catalog search slows down drastically when filter is applied in Self Service UI V3. | | 109644 | Regression issue for API calls in 2025.4. | | 109737 | Changed method to add note into incidents in Self Service UI V3. | | 109738 | Summary field unable to clear text in Self Service UI V3. | | 109852 | Text overflow in my Items cards when long text has no spacing in Self Service UI V3. | | 1465601 | Unauthorized Access Error (401) Displayed for Self-Service Portal Access Through LaunchDarkly URL. | | 1453950 | Recurring scheduled job stops unexpectedly. | | 1474015 | Import Jobs running multiple times. | | 1601058 | Home page loading Instead of Enterprise Landing page. | | 1660720 | Switching roles in Self Service UI V3 results in incorrect landing page. | | 1590673 | Hyperlink syntax in order to login and be directed to a specific Request in Self Service using UI V3. | | 1731772 | Incidents not being submitted in portal. | | 1391040 | Spend Intelligence Mapping does not bring data from Neurons to ITAM - Product Description > ivnt\_ContractLineItem#ivnt\_Entitlement.EntitlementDetail. | | 1651325\* | S3 attachment movement error after deployment. | | 1733355\* | ITSM Reflected CSS injection via 'bg' parameter. | | 106555 | Employee Import from Entra ID does not trigger Business Rules or Workflows. | :::hint{type="info"} \* Marked are Internal issue IDs. ::: ::::