---
title: DEX scores
slug: neurons-for-itam/help/enu/latest/dex-scores
createdAt: 2026-07-06T09:08:30.361Z
---

For ITAM Cloud environments integrated with the Ivanti Neurons Platform, this topic explains how to add a Ivanti Neurons Digital Experience (DEX) score to your hardware asset records. By default, Asset Administrator and Asset Manager user roles can view the DEX score in the Hardware Assets workspace and click it to access more details in the Neurons user interface.

If you're also using Ivanti Neurons for ITSM, you can set up an **Incidents** workspace > **DEX** tab that will display the DEX score of any asset linked to an incident.

:::ExpandableHeading
## About DEX scores

With the expansion of remote work and an ever more complex technology set, it's more important than ever to measure and manage the digital employee experience.

A DEX score is calculated based on a curated set of indicators, hybrid machine learning, and statistical models. The score ranges between 0 and 100, with higher scores indicating better experiences.

The data DEX uses comes from Ivanti Neurons connectors and agents. The DEX score is calculated each time a device returns an inventory scan with an indicator value that has changed. The measured indicators are divided into these areas:

- Device Insights
- Security Insights
- Application Insights
- Service Insights

To view the details behind an asset's DEX score, click the score in the Hardware Assets workspace or Incidents workspace. This action will open the Ivanti Neurons user console, where you can view the details. To understand more about this score, see [Device details](https://help.ivanti.com/ht/help/en_US/CLOUD/vNow/device-details.htm) > **DEX Score** in the Neurons Platform help.

For more information on DEX and how it works, see this Ivanti blog post: [Measuring Digital Experience with Artificial Intelligence](https://www.ivanti.com/blog/measuring-digital-experience-with-artificial-intelligence).
:::

## Getting started

Whether you're a new or existing customer, it's assumed that your ITAM Cloud environment is currently integrated with the Neurons Platform.

**For new customers using ITAM 2022.4 or higher**, the asset DEX score data is already configured. You need to complete just two of the following procedures:

- To map the DEX data to be imported from Neurons Platform.
- To turn on a feature flag to display the DEX data.

**For customers upgrading to ITAM 2022.4 or higher** (and using ITSM as well), complete all of the following procedures. For ITAM-only users, skip the "To configure a DEX child tab to display in the Incidents workspace" procedure.

:::ExpandableHeading
## To map the DEX data to be imported from Neurons Platform

1. Log in to ITAM as an Asset Administrator.
2. Open the **Asset Data Mapping** workspace.
3. In the Business Object Name column, double-click **CI#**.
4. Click the **Field Mappings** tab.
5. Click **New Asset Data Mapping Field**.
6. Add the mappings shown below for Field Name, XML Property, and Data Source, clicking **Save** after each one. Leave Default Value empty for each mapping.

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/CqoEwg2T-dppZXvNie678_dex1.png" alt="Field mappings for data imported from Neurons Platform." position="flex-start" size="99" width="990" height="165" initialPath="Images/DEX1.png" githubPath="ITAM Help/Images/DEX1.png" showCaption="false" darkWidth="990" darkHeight="165" indent="1"}

7. Click **Save** to save the entire configuration.
8. Click :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/KJq4764W828Mv6AwfOzQu_wrenchicon18x18.png" alt="Wrench icon Asset Administrators use to open the Configuration Console." caption size="10" width="18" height="18"} to open the Configuration Console.
9. In the left navigation pane, expand **Extend > Integration Tools > Data Import Connections**.
10. Scroll down the list and click **Ivanti Neurons Connector – Device**.
11. On the Connection Setting page, click **Next**.
12. On the Object Mapping page, next to Source Mapping Tables select **Device.Dexi**, then click **Next**. Click **Next** again.

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/GIba_wHcazTQA8y8w1sQu_dex2.png" alt="Object Mapping page used to select the source mapping table." position="flex-start" size="79" width="785" height="364" initialPath="Images/DEX2.png" githubPath="ITAM Help/Images/DEX2.png" showCaption="false" darkWidth="785" darkHeight="364" indent="1"}

13. On the Field Mapping page, define the mappings as shown below. You may need to wait a few minutes for the mappings created above to display on this page.

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/FYp0PxT6q2hxVZXaSuTZq_dex3.png" alt="Field Mapping page used to define the mappings between data sources." position="flex-start" size="100" width="1251" height="114" initialPath="Images/DEX3.png" githubPath="ITAM Help/Images/DEX3.png" showCaption="false" darkWidth="1251" darkHeight="114" indent="1"}

14. Click **Next**, then **Next** again.
15. On the Review and Publish page, click **Publish**.
:::

::::ExpandableHeading
## To add a DEX Score field to the Hardware Assets workspace form view

Once it's added, the DEX Score field will display on the Asset Summary page for an asset record.

1. Log in to ITAM as an Asset Administrator.
2. Click the :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/wevvEsOtADDqOcTqHbPUf_configicon12x12.png" alt="Wrench icon Asset Administrators use to open the Configuration Console." caption size="10" width="12" height="12"} icon in the menu bar at the top of any workspace. The Configuration Console displays in a new browser tab.
3. In the left navigation pane, expand **Build > Business Objects.**
4. In the **Find** text box, search for **CI** and click to open the CI Business Object.
5. Click **Forms** at the top of the page, then scroll down the Forms list and click **AM.Asset.Summary**.
6. Expand **CI > Relationships > DigitalExperience > Fields**, then drag and drop the **DEX Score** into the middle pane. This will create the DEX Score field.

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/fgCMXa-5nE0msEkHVJhTL_dex4.png" alt="Configuration Console page used to update the form view for a workspace." position="flex-start" size="100" width="1201" height="432" initialPath="Images/DEX4.png" githubPath="ITAM Help/Images/DEX4.png" showCaption="false" darkWidth="1201" darkHeight="432" indent="1"}

7. Highlight the **DEX Score** you just dragged and dropped and configure the Control Properties as shown below:

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/Dh88MjDXJXTBAgxwmwtSn_dex5.png" alt="Configuration Console page used to configure the control properties for an updated form." position="flex-start" size="82" width="819" height="554" initialPath="Images/DEX5.png" githubPath="ITAM Help/Images/DEX5.png" showCaption="false" darkWidth="819" darkHeight="554" indent="1"}

:::Paragraph{listStyleType="disc" indent="2"}
**Control Type**: Read-only Text Field
:::

:::Paragraph{listStyleType="disc" indent="2"}
**Field Name**: \[DigitalExperience#.CIContainsDigitalExperience]DEXScore
:::

:::Paragraph{listStyleType="disc" indent="2"}
**Height**: 0 em
:::

:::Paragraph{listStyleType="disc" indent="2"}
**Label**: Dex Score
:::

:::Paragraph{listStyleType="disc" indent="2"}
**Label Pos**: On the left
:::

:::Paragraph{listStyleType="disc" indent="2"}
**Label Style Rule**: DexScoreivanti\_RightAlign
:::

:::Paragraph{listStyleType="disc" indent="2"}
**Style**: Default
:::

:::Paragraph{listStyleType="disc" indent="2"}
**Style Rule**: Add the following and click **Save**:
:::

:::BlockQuote
$(if ToLowerCase(\[DigitalExperience#.CIContainsDigitalExperience]DEXClass) == "red" then "DexScoreivanti\_RedBackgroundLabel" else if ToLowerCase(\[DigitalExperience#.CIContainsDigitalExperience]DEXClass) == "green" then "DexScoreivanti\_GreenBackgroundLabel" else if ToLowerCase(\[DigitalExperience#.CIContainsDigitalExperience]DEXClass) == "yellow" then "DexScoreivanti\_YellowBackgroundLabel" else "Default")
:::

:::Paragraph{listStyleType="disc" indent="2"}
**Tab Index**: 0
:::

:::Paragraph{listStyleType="disc" indent="2"}
**Visible Expression**: Add the following and click **Save**:
:::

:::BlockQuote
$(\[DigitalExperience#.CIContainsDigitalExperience]DEXScore != null &&\[DigitalExperience#.CIContainsDigitalExperience]DEXScore != "" && GetGlobal("Show Asset DEX Score"))
:::

:::Paragraph{listStyleType="disc" indent="2"}
**Width**: 4 em
:::

:::Paragraph{listStyleType="disc" indent="2"}
**Wrapping**: Overflow
:::

8. Once complete, click **Save** (upper left corner) to save the entire configuration.

The result should look like this on the Asset Summary page for an asset record:

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/JKUeNfDlnbWDciv7Y418C_dex6.png" alt="Updated Asset Summary page that displays a DEX score for the asset." position="flex-start" size="74" width="739" height="355" initialPath="Images/DEX6.png" githubPath="ITAM Help/Images/DEX6.png" showCaption="false" darkWidth="739" darkHeight="355"}
::::

::::ExpandableHeading
## To add a DEX Score column to the Hardware Assets list view

1. Log in to ITAM as an Asset Administrator.
2. Click the :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/wevvEsOtADDqOcTqHbPUf_configicon12x12.png" alt="Wrench icon Asset Administrators use to open the Configuration Console." caption size="10" width="12" height="12"} icon in the menu bar at the top of any workspace. The Configuration Console displays in a new browser tab.
3. In the left navigation pane, expand **Build > Business Objects.**
4. In the **Find** text box, search for **CI** and click to open the CI Business Object.
5. Click **Lists** at the top of the page, then scroll down the Lists list and click **AM.Asset.Default**.
6. In the Toolbox, expand **CI > Relationships > DigitalExperience > Fields**, then drag and drop the **DEX Score** into the middle pane. This will create the DEX Score column. The column position here will be the same position in the Hardware Assets workspace list view. You can reposition the column if needed.

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/8pnhvy8xk-cuhPmYcRMj-_dex7.png" alt="Configuration Console page used for updating the list view in a workspace." position="flex-start" size="100" width="1367" height="587" initialPath="Images/DEX7.png" githubPath="ITAM Help/Images/DEX7.png" showCaption="false" darkWidth="1367" darkHeight="587" indent="1"}

7. Highlight the **DEX Score** you just dragged and dropped and configure the properties in the right pane as described below:
   - For **Hidden Expression**, add the following in the Edit Expression dialog, then click **Save**:

:::Paragraph{indent="1"}
`$(!GetGlobal("Show Asset DEX Score"))`
:::

:::Paragraph{listStyleType="disc" indent="2"}
For **Style**, select **Expression** from the drop-down list, add the following in the Edit Expression dialog, then click **Save**:
:::

:::BlockQuote{indent="1"}
$(if ToLowerCase(\[DigitalExperience#.CIContainsDigitalExperience]DEXClass) == "red" then "DexScoreivanti\_RedBackgroundLabel" else if ToLowerCase(\[DigitalExperience#.CIContainsDigitalExperience]DEXClass) == "green" then "DexScoreivanti\_GreenBackgroundLabel" else if ToLowerCase(\[DigitalExperience#.CIContainsDigitalExperience]DEXClass) == "yellow" then "DexScoreivanti\_YellowBackgroundLabel" else "Default")
:::

8. Once complete, click **Save** (upper left corner) to save the entire configuration.
::::

::::ExpandableHeading
## To configure a DEX child tab to display in the Incidents workspace

This procedure is only necessary for environments where ITSM is also used.

1. Log in to ITSM as an Administrator.
2. Click the :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/wevvEsOtADDqOcTqHbPUf_configicon12x12.png" alt="Wrench icon Asset Administrators use to open the Configuration Console." caption size="10" width="12" height="12"} icon in the menu bar at the top of any workspace. The Configuration Console displays in a new browser tab.
3. In the left navigation pane, expand **Build > Business Objects.**
4. Click **Incident**.
5. Click **Layouts** at the top of the page, then scroll down the Layouts list and click **IncidentLayout.ServiceDesk**.
6. In the **Views in this layout** area, click **formView** to open the Form View Editor.

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/_xG_Fp7CbQ8uOoHQY6q_m_dex9.png" alt="The Form View Editor used to update the layout of a form." position="flex-start" size="86" width="858" height="355" initialPath="Images/DEX9.png" githubPath="ITAM Help/Images/DEX9.png" showCaption="false" darkWidth="858" darkHeight="355" indent="1"}

7. Scroll down to the bottom of the page and click **Add Child Panel**.

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/fsKAWhpQ8hKna8gnwu_fu_dex10.png" alt="The Form View Editor used to add a new child tab in a workspace." position="flex-start" size="100" width="1358" height="582" initialPath="Images/DEX10.png" githubPath="ITAM Help/Images/DEX10.png" showCaption="false" darkWidth="1358" darkHeight="582" indent="1"}

8. Add the following new child panel settings under the various columns:
   - **Display Name**: Type **DEX**
   - **Object**: Set to the following options and click **Save**:

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/EvT4iuGZ16__XFavD2Wz2_dex11.png" alt="Form View Editor used to add new child tab settings." position="flex-start" size="63" width="626" height="412" initialPath="Images/DEX11.png" githubPath="ITAM Help/Images/DEX11.png" showCaption="false" darkWidth="626" darkHeight="412" indent="1"}

:::Paragraph{listStyleType="disc" indent="2"}
**Display**: Set to **List**
:::

:::Paragraph{listStyleType="disc" indent="2"}
**List**: Set to **Digital Experience**
:::

:::Paragraph{listStyleType="disc" indent="2"}
**Hidden Expression**: Set to the following and click **Save**:
:::

:::Paragraph{indent="2"}
`$(!GetGlobal("Show Asset DEX Score"))`
:::

:::Paragraph{listStyleType="disc" indent="2"}
**Initially Visible**: Set to **False**.
:::

9. Once complete, click **Save** (upper left corner) to save the entire configuration.
::::

:::ExpandableHeading
## To turn on a feature flag to display the DEX data

This flag will enable the mapped DEX data to display in the Hardware Assets workspace (and Incidents workspace if ITSM is also used).

1. Log in to ITAM as an Asset Administrator.
2. Click the :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/wevvEsOtADDqOcTqHbPUf_configicon12x12.png" alt="Wrench icon Asset Administrators use to open the Configuration Console." caption size="10" width="12" height="12"} icon in the menu bar at the top of any workspace. The Configuration Console displays in a new browser tab.
3. In the left navigation pane, expand **Build > Global Constants**.
4. Find **Show Asset DEX Score** in the list and set the value to **True**.

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/0n9ZEaj5dJgz2nwhHQel9_dex12.png" alt="Configuration Console page used to turn on a feature flag." position="flex-start" size="82" width="822" height="345" initialPath="Images/DEX12.png" githubPath="ITAM Help/Images/DEX12.png" showCaption="false" darkWidth="822" darkHeight="345" indent="1"}

5. Click **Save**.
:::