---
title: Managing Users
slug: incappticconnect/user_guide/managing-users
docTags: 
createdAt: 2026-09-10T14:29:45.757Z
---

Users create, update, and publish apps, as well as administer the Ivanti incapptic Connect system. Every user has a role that coincides with their required tasks. This section explains how to onboard, provision, and maintain your users.

:::hint{type="info"}
User management for systems using single sign-on (SSO) authentication may differ.
:::

## Inviting new users

You must invite new users to Ivanti incapptic Connect. A new user needs to accept and to create their own profile user account before they can use Ivanti incapptic Connect. You can generate these invitations from several places:

- The Users > **Management** page
- The App Creation page
- The permission page for each app.

The most convenient way to invite new users is from the Users management page.

**Procedure **

1. From the **Ivanti incapptic Connect Users** page, click **Invite new user**.
   The Invite new user window opens.

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2. Enter the email address of the invitee. 
   The email is rejected if it is not valid or already used for an existing user in the system.
3. Click **Invite**.

The user receives an email notification that includes a link to the registration page for your system. After registration, the user is automatically logged in. When the invitee registers, the person sending the invitation is notified by email.

## User details page: Modifying user properties

You can modify user properties with the user details page.

### User information

Administrators can modify user properties (other than their email address) from the Users > details page.

Most of the User Information section is the same as the user profile described in [Modifying your user profile](docId\:CHdSejLQ4-sgNR-AaZXYp). However, on this page, you can take the following additional actions:

- [Reset the user's password](docId\:B7UWgl1YsuYrbgEo9a6qi)
- [Send the user a link to change their password](docId\:B7UWgl1YsuYrbgEo9a6qi)

### API token

The API token section is similar to the API token tool described in [Using API tokens](docId\:CHdSejLQ4-sgNR-AaZXYp). However, on this page, you can take the following additional actions:

- [Regenerate a user's API token](docId\:CHdSejLQ4-sgNR-AaZXYp)
- [Delete a user's API token](docId\:CHdSejLQ4-sgNR-AaZXYp)

### Delete User

When a user is deleted, all role assignments—including app-specific roles—are removed as well. An app with no owner can cause organizational issues. In those cases, a notification email is sent to everyone with the User Management role, alerting them to the issue.

### Reset Password

There are two ways to reset a user's password:

- Reset Password: The password resets to a new secure, temporary password that is disclosed to the user through a choice of secure channels. Once logged in, the user must change his password before he can continue.
- Send reset password link: The secure temporary password is sent to the user’s email address. In the email, the user receives a link to change the password. The temporary password is only valid for 1 day.

:::hint{type="info"}
If the temporary password in the link is not used to log in, the old password remains valid.
:::

## User details page: Assigned Roles

The Assigned Roles section allows you to designate or modify the roles that give the user access to different parts of the system. See [Assigning users to Developer and App Owner roles](docId\:DLOzeJT0iWiHvDPz_GDhW).

Figure: Assigned roles section of User Details page

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### Failed login attempts

The **Failed login attempts** section displays the last five failed log in attempts.

## Password events

The **Password events** section displays the time stamp, user, type of action performed by the user, and description.

## Download CSV

The **Download CSV** section allows you to download user report with user details such as name, email, user ID, and so on.