On Android and iOS devices, unlocking the device clears its passcode.

On Blackberry devices, when a device without a user-generated passcode is locked, a special Ivanti EPMM passcode must be generated and shared with the user to unlock the device.  A special passcode may be generated based on unique device ID (uuid). For those device, this API returns the unlock passcode.

Refer to the Ivanti EPMM Administration Guide for details on unlock support.

https://<Ivanti EPMM>/api/v1/dm/devices/unlock/ee8198d9-5d79-4961-94c4-e21bf04b2467?Reason=User%20forgot%20password

https://<Ivanti EPMM>/api/v1/dm/devices/unlock/mac/38AA3C62BFAD?Reason=User%20forgot%20password

Lock a Device

Unlock a Device

EmailPlusiOSGuide.ACATG

GlobalBookTitles.SSIG

Ivanti Sentry Guide for Ivanti Neurons for MDM

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GlobalBookTitles.MSG

Ivanti EPMM Device Management Guide for iOS and macOS Devices

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Ivanti Neurons for MDM Administrator Guide

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GlobalBookTitles.DMG_

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Ivanti On-Premise Installation Guide for Core and Enterprise Connector

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GlobalBookTitles.SSIG-Standalone-Sentry-Installation-Guide

GlobalBookTitles.MSGC-Sentry-Guide-for-Cloud

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Core Device Management Guide for iOS and macOS Devices

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GlobalBookTitles.AAWG-Core-Apps@Work-Guide

GlobalBookTitles.TIGA-Tunnel-for-iOS-Guide

GlobalBookTitles.ACATG-AppConnect-Guide-for-Core

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incapptic Connect 1.44.0 - 1.50.0 Release Notes

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Ivanti On-Premise Installation Guide for Ivanti EPMM and Enterprise Connector

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Ivanti EPMM Device Management Guide for Android and Android Enterprise Devices

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GlobalBookTitles_new.CAG

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Primary.Product-Ivanti-Access-68-69

Ivanti Tunnel 4.14.0 - 4.15.0 for iOS Release Notes

Primary.Product-Ivanti-Tunnel-4.14.0-4.15.0-for-iOS-Release-Notes

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Ivanti EPMM Device Management Guide for iOS and macOS devices

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Ivanti Derived Credentials Guide for EPMM

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AppConnect for Android App Developers Guide

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Core Device Management Guide for Android and Android Enterprise Devices

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GlobalBookTitles.MSGC-Sentry-Guide-for-Ivanti-Neurons-for-MDM

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Print.Guide

MI.product

EE.product

PrimaryMI.product

Primary.Product-Neurons-for-MDM-125

a list of users that you want to treat in the same way.

user group

a message or alert that is sent to the device. As per Apple, Push notifications to offline devices are based on APNs offline storage policy.

push notifications

a list of mobile apps you have made available for your users. Includes apps that users can download from public app stores and apps you intend to distribute using the device management system (In-house apps).

app catalog

collections of settings that you send to devices.

configurations

sets of requirements and compliance actions defined for devices.

policies

PrimaryMI.license2

an app distributed by the device management service rather than downloaded from a public app store.

in-house app

PrimaryMI.app

EE.app

PrimaryMI.license3

files that are published by and distributed to users.

content

a list of files that have been published by and distributed to users. A typical catalog might include sales presentations, images, spreadsheets, and documents.

content catalog

EE.license3

applications that are allowed on a device. A device that has other apps installed is considered out of compliance.

Allowlist apps

applications that are not approved for installation on a device. A device that has any of these apps installed is considered out of compliance.

Blockedlist apps

applications that must be installed on a device. A device that is missing any of these apps is considered out of compliance.

required apps

automated responses to a device that violates rules for managed devices.

compliance actions

PrimaryMI.license1

A third-party vendor translates this Administrator Guide into many languages. The accelerated release cadence of Ivanti Neurons for MDM means that sometimes there is a delay in publishing translated content. If your non-English Administrator Guide is out of date, please access the latest content in the English language by accessing the URL, http://[base Administrator Guide URL]/xx/all/en-us/LandingPage.htm, where [base Administrator Guide URL] is the address after http:// and before the latest Ivanti Neurons for MDM version number, and xx is the latest version number of Ivanti Neurons for MDM. For example, to access release 91 online help, the URL would be http://[base Administrator Guide URL]/91/all/en-us/LandingPage.htm.

If your language is unavailable

NewProdNames.Cloud

Ivanti Standalone Sentry 9.14.0 - 10.8.2 Release Notes

1.URI: https:///api/v1/dm/devices/unlock/	Unlock passcode for the device with the input device uuid is returned.
Http Method:	GET
Format:	xml, json
Request:
Device UUID	Required. Unique ID of the device. This ID is sent in the response of the Registration API.
Reason	Required. Free form text field (512 character limit) to display reason why the device is being unlocked.

2.URI: https:///api/v1/dm/devices/unlock/mac/	Unlock passcode for the device with the input device Wi-Fi MAC address is returned.
Http Method:	GET
Format:	xml, json
Request:
macAddress	Required.
Reason	Required. Free form text field (512 character limit) to display reason why the device is being unlocked.

Response Status Code:
‘404 – No Data Found’	There is no data.
‘200 – OK’	Data is present and the response is returned.
Response:
<deviceManagementWebServiceResponse>
<messages>
<message>1 passcode(s) sent.</message>	Status Message. Passcode count is shown if the method execution is successful. A descriptive error message is shown if the method execution failed.
</messages>

<passcodes>
<passcode>
<uuid>cf667a65-1e1a-4121-af63-398b11540d2f</uuid>	Unique device ID.
<name> jdoe:Android:6505551212</name>	Username:Platform: phonenumber string to help distinguish between a user’s multiple devices.
<value>6910</value>	For iOS devices: Q – The device is MDM managed and has a passcode. F – The device is MDM managed but has no passcode. NA – The device is not MDM managed. Unlock is not possible. For Android devices: Q – The device has a passcode. F – The device has no passcode. NA – Unlock failed. For Blackberry devices: Passcode to unlock the device. If value is empty, then the device was most likely locked with the user-set passcode.
</passcode>
</passcodes>
< /deviceManagementWebServiceResponse >