---
title: Ivanti EPMM OS and platform updates
slug: epmm/system-manager-guide/ivanti-epmm-os-and-platform-updates
createdAt: 2026-10-06T07:58:36.726Z
---

Ivanti EPMM can update several types of data without requiring an Ivanti EPMM upgrade:

- device operating system and version (iOS 9.0 or Android 6.0, for example)
- platform type (Android Knox phone or Apple iPad, for example)

For example, when Apple makes a new iOS version available, you do not need to upgrade Ivanti EPMM.

You can choose whether these updates occur automatically or require administrative action. The default value is automatic update. The benefit is you can update your Ivanti instance to support updated devices, operating systems and versions without upgrading Ivanti EPMM. You can also choose between:

- [Automatic data update](docId\:C-zu9tTYKyiF8OX3ryxL_)
- [Manual data update](docId\:C-zu9tTYKyiF8OX3ryxL_)

## Automatic data update

You can change data update control between automatic update and administrator control. The default setting is automatic update.

To use automatic data updates, you must make sure a port is open for the App Gateway. To open a port for App Gateway, see the *On-Premise Installation Guide for Ivanti EPMM and Enterprise Connector* for details. The table containing the entry for App Gateway (appgw\.ivanti.com) is in the section “Internet/Outside Rules.”

If you are using manual updates, but decide to resume automatic updates:

**Procedure **

1. In System Manager, go to <font color="#323232">Maintenance</font> > <font color="#323232">Software Updates</font>.
2. In <font color="#323232">Device and Platform Updates</font>, check <font color="#323232">Auto update device and platform support</font>.
3. Click <font color="#323232">Save</font>.

:::Paragraph{indent="1"}
If you are using automatic updates, but need to use manual updates instead:
:::

4. In System Manager, go to <font color="#323232">Maintenance</font> > <font color="#323232">Software Updates</font>.
5. In <font color="#323232">Device and Platform Updates</font>, clear <font color="#323232">Auto update device and platform support</font>.
6. Click <font color="#323232">Save</font>.

## Manual data update

If your organization has blocked the App Gateway, you will need to manually update device and platform information. Use the following procedure to set up manual operating system and device data updates.

**Procedure&#xA0;**

1. Log into System Manager.
2. Go to <font color="#323232">Maintenance</font> > <font color="#323232">Software Updates</font>.
3. Scroll down to the **Device and Platform Updates** options.
4. Go to the end of the paragraph in **Manually update OS, Device and other Ivanti EPMM data** and click the word <font color="#323232">here</font> to display a website containing the following information:
   - <font color="#323232">Upload File\:</font> a link to download the file containing the update information
   - <font color="#323232">Checksum\:</font> checksum for the file
   - <font color="#323232">Time Stamp\:</font> time stamp for the file
5. Go to the release of the package you want to download.
6. Click <font color="#323232">Download Update File</font> to download the file with the update information.
7. Return to System Manager > Maintenance > Software Updates > Device and Platform Updates.
8. Go to the <font color="#323232">Upload File</font> option and click <font color="#323232">Choose File.</font>
9. Navigate to the file you downloaded and click <font color="#323232">Open</font>.
10. Copy the checksum from the website and paste it in <font color="#323232">Checksum</font> field in System Manager.
11. Copy the time stamp from the website and paste it in <font color="#323232">Time Stamp</font> field in System Manager.
12. Click <font color="#323232">Update</font>.
13. In <font color="#323232">Device and Platform Updates</font> under <font color="#323232">Update available</font>, click <font color="#323232">Update Now</font> to immediately update Ivanti EPMM with the new information from the file.
    If you do not update Ivanti EPMM immediately, Ivanti EPMM is updated either within:
    - 15 minutes after Ivanti EPMM is restarted
    - within 24 hours of the next App Gateway update

### Dynamic Device Platform Updates for iOS

When an eligible new device is registered, then the application fetches the required DPU information from Device DDM status report, and updates the application or the database. The following device versions are supported for dynamic DPU:

- iOS 15.0 and later
- iPadOS 15.0 and later
- macOS 13.0 and later
- watchOS 10.0 and later

:::hint{type="info"}
In security policy, the OS version for macOS and iOS is not displayed until the device is registered with a new version.
:::

### Device Platform Updates for Android

Ivanti EPMM now adds Device Platform Updates (DPU) support for Android 17.