---
title: Ivanti EPMM 12.7.0.0 - Limitations
slug: epmm/release-upgrade-guide/ivanti-epmm-12700-limitations
createdAt: 2026-10-29T06:09:10.474Z
---

- **1702434**: For the users who are blocked by Context-Aware Access even though the device is marked as complaint (split device entry issue, which this app config development attempts to solve), you can perform the following operations once you have admin access for your domain.
  **Workaround**:
  1. Remove the account from Google Workspace apps.
  2. Download a Google app that is not subject to CAA, such as Google Maps, and open it.
  3. Tap on the user portrait.
  4. Expand the user account section by tapping the downwards arrow.
  5. Tap "Manage accounts on this device".
  6. Tap "Remove from this device" for the test account.
  7. Sign out the test account from your client app.
  8. Clear Safari cookies in iOS Settings.
  9. Remove all related device entries on the Google Admin Console.
  10. Sign into Google Workspace app with the test account.
  11. Sign into your client app with the same account.

      :::hint{type="info"}
      If the orders of the last two steps are reversed, the device entries are split in Google Admin Console
      :::