---
title: Troubleshooting Android apps
slug: epmm/appsatwork-guide/troubleshooting-android-apps
createdAt: 2026-10-06T07:43:55.871Z
---

**Issue**: A newly-added app does not display in Apps\@Work on the device.

**Troubleshooting**:

1. Confirm that you have applied the app to a label to which the device has been added.
2. Confirm that the device meets the minimum OS requirement you specified for the app when you added the app.
3. If Ivanti Mobile\@Work app is running, select <font color="#323232">Force Device Check-in</font> from the<font color="#323232"> Settings </font>menu (or<font color="#323232"> Connect Now </font>from the main menu in older versions).

**Issue**: A newly-added app does not display in the in-house apps list on the device.

**Troubleshooting**:

1. Confirm that you have applied the app to a label to which the device has been added.
2. Confirm that the device meets the minimum OS requirement you specified for the app when you added the app.
3. Confirm that the device has been configured to accept apps from outside the Google Play Store. (On the device, select <font color="#323232">Settings &gt; Applications &gt; Unknown sources</font>).
4. If Ivanti Mobile\@Workk app is running, select <font color="#323232">Force Device Check-in</font> from the<font color="#323232"> Settings </font>menu<font color="#323232"> </font>(or<font color="#323232"> Connect Now </font>from the main menu in older versions).