---
title: How Help@Work for Android works
slug: dmg-android/guide/zSgf-how-helpwork-for-android-works
createdAt: 2026-10-06T07:46:37.161Z
---

The following diagram illustrates how Help\@Work for Android with TeamViewer establishes a remote control session.

![](https://api.archbee.com/api/optimize/V3jJx_afLEcmDauLTrzss/cSX_KiwWpvKxpmMpTajz0_android-hw-architecture-v2.png)

**Procedure**

1. Administrator selects a target device in the Admin Portal Devices > Devices.
2. Ivanti EPMM contacts the TeamViewer Server to create a remote session and retrieve a session ID.
3. Ivanti EPMM sends a command to Ivanti Mobile\@Work on the device to start a remote session using the session ID. Ivanti EPMM also launches the TeamViewer software on your desktop with the session ID.
4. The Ivanti Mobile\@Work app sends a message (intent message object) containing the session ID to the TeamViewer app to start a remote session.
5. TeamViewer app connects to the TeamViewer Server.
6. Administrator takes remote control of the device.