---
title: Starting a remote control session
slug: dmg-android/guide/starting-a-remote-control-session
createdAt: 2026-10-06T07:46:37.194Z
---
This section explains how to start a Help\@Work for Android remote control session.
**Procedure**
1. Ask the device user to install the TeamViewer QuickSupport app.
It should be displayed in the Ivanti EPMM app catalog on the device.
2. In the Admin Portal, go to Devices & Users > Devices.
3. In the Devices page, select the entry for the device.
4. Confirm that the device is supported by Help\@Work for Android. See [Help@Work for Android](docId:-8iFBW3nbNCpOEr2TFEDS)
5. Select Actions > Android Only > Remote Control.
6. If a page requesting a session ID displays, ignore it.
::Image[]{src="https://api.archbee.com/api/optimize/V3jJx_afLEcmDauLTrzss/AidvfRos4xJB3kY88VwaP_tvlaunch.png" position="flex-start" size="100" width="1178" height="735" initialPath="../Resources/Images/TVLaunch.png" githubPath="Device Management Guide for Android/Resources/Images/TVLaunch.png" darkWidth="1178" darkHeight="735" showCaption="false" indent="1"}
7. Launch the TeamViewer 10 application when prompted.
8. If your browser has pop-up blocking enabled, then allow pop-ups for your Ivanti EPMM URL.
9. If the TeamViewer QuickSupport app does not launch on the device, ask the device user to tap the Ivanti Mobile\@Work icon.
The required session ID is automatically displayed on the device.
::Image[]{src="https://api.archbee.com/api/optimize/V3jJx_afLEcmDauLTrzss/TRC0wN4cIjTScNiJmIVmB_tvappsession.png" position="flex-start" size="100" width="1084" height="1924" initialPath="../Resources/Images/TVAppSession.png" githubPath="Device Management Guide for Android/Resources/Images/TVAppSession.png" darkWidth="1084" darkHeight="1924" showCaption="false" indent="1"}
The device user should then see a prompt similar to the one below.
::Image[]{src="https://api.archbee.com/api/optimize/V3jJx_afLEcmDauLTrzss/ESfYQX9AYSOOcmWrEV3nm_tvdeviceprompt.png" position="flex-start" size="100" width="1084" height="1924" initialPath="../Resources/Images/TVDevicePrompt.png" githubPath="Device Management Guide for Android/Resources/Images/TVDevicePrompt.png" darkWidth="1084" darkHeight="1924" showCaption="false" indent="1"}
10. Ask the device user to tap Allow.
You should now see the remote control session displayed on your screen.
::Image[]{src="https://api.archbee.com/api/optimize/V3jJx_afLEcmDauLTrzss/GCv3CxuWVv_5GFK31_HJd_tvremoteconsole1.png" position="flex-start" size="100" width="1145" height="767" initialPath="../Resources/Images/TVRemoteConsole_1.png" githubPath="Device Management Guide for Android/Resources/Images/TVRemoteConsole_1.png" darkWidth="1145" darkHeight="767" showCaption="false" indent="1"}
## To close a remote control session from the device
To close a remote control session from the desktop:
1. Tap the TeamViewer QuickSupport app icon.
::Image[]{src="https://api.archbee.com/api/optimize/V3jJx_afLEcmDauLTrzss/SYnlzgjMwof3ec1-IGSs4_tvappend.png" position="flex-start" size="100" width="1079" height="636" initialPath="../Resources/Images/TVAppEnd.png" githubPath="Device Management Guide for Android/Resources/Images/TVAppEnd.png" darkWidth="1079" darkHeight="636" showCaption="false" indent="1"}
2. Tap the X in the upper right corner of the TeamViewer QuickSupport app.
## To close a remote control session from the desktop
To close a remote control session from the desktop:
1. Launch the TeamViewer desktop.
::Image[]{src="https://api.archbee.com/api/optimize/V3jJx_afLEcmDauLTrzss/7HKpoSOmdqrScQ6m96iV1_tvdesktop.png" position="flex-start" size="100" width="879" height="508" initialPath="../Resources/Images/TVDesktop.png" githubPath="Device Management Guide for Android/Resources/Images/TVDesktop.png" darkWidth="879" darkHeight="508" showCaption="false" indent="1"}
2. Sign in using your TeamViewer credentials.
::Image[]{src="https://api.archbee.com/api/optimize/V3jJx_afLEcmDauLTrzss/MfacEGqyz_XGza_LrU2a9_tvdesktopsessions.png" position="flex-start" size="100" width="886" height="514" initialPath="../Resources/Images/TVDesktopSessions.png" githubPath="Device Management Guide for Android/Resources/Images/TVDesktopSessions.png" darkWidth="886" darkHeight="514" showCaption="false" indent="1"}
3. Select the session.
4. Select Close.
## For more information on using remote control
For information on how to use TeamViewer remote control, see http\://downloadus1.teamviewer.com/docs/en/v10/TeamViewer10-Manual-Remote-Control-en.pdf
## If you accidentally close the session
If you close the session window on your desktop, you can re-establish the session using the URL displayed in the Launch TeamViewer Session dialog.
::Image[]{src="https://api.archbee.com/api/optimize/V3jJx_afLEcmDauLTrzss/ZqxUtfziyfoLeTWzf4Fpj_tvsession.png" position="flex-start" size="73" width="514" height="254" initialPath="../Resources/Images/TVSession.png" githubPath="Device Management Guide for Android/Resources/Images/TVSession.png" darkWidth="514" darkHeight="254" showCaption="false"}
This dialog displays at the beginning of each session, but might be hidden behind other windows. Copy and paste the displayed URL in a browser window to regain access to the session. Make sure the session ID displayed in the dialog matches the one displayed in the TeamViewer app on the device.
