---
title: Retrieving EID for eSIM
slug: dmg-android/guide/retrieving-eid-for-esim
createdAt: 2026-10-06T07:46:34.090Z
---

The Embedded Identity Document (EID) is a 32-digit unique serial number embedded in your device's hardware that identifies the eSIM chip on eSIM enabled Android devices.

:::hint{type="info"}
The administrators must obtain the unique EID serial number of each device and share it with the mobile network carrier to enable a subscription on the device.
:::

**Prerequisites **

- The device must be operating on Android version 13 and above as approved by Ivanti EPMM.
- The device must be in Active state in Ivanti EPMM.
- The device user must install Ivanti Mobile\@Work for Android R12.8.0.0 or above as approved by Ivanti EPMM.

**Procedure **

1. In Ivanti EPMM, go to **Devices & Users** > **Devices**.
2. Select the list of Android devices for which you need to retrieve the EID.
3. Navigate to **Actions** > **Android Only** > **Request EID (13+)**.
   A new **Request EID (13+)** pane appears that displays the list of selected devices.
4. Click **Request EID**.

:::hint{type="info" indent="1"}
The Ivanti EPMM can intelligently filter the non-eligible devices. For example, if you select iOS or iPadOS devices, Ivanti EPMM will display error messages for each device stating that the devices are non-Android.
:::

5. A **Device EID Request** is sent to the devices.
6. For Android devices operating on PO and EPO modes, the user must click **CONTINUE** and select **SHARE** on the device.
7. **(Optional)** The user can access the Ivanti Self Service Portal to request the EID by navigating to **Devices** > menu option > **Request EID**.

:::hint{type="info" indent="1"}
The administrator must assign Request EID role to the user.
:::

8. **(Optional)** The administrator can use the **Advanced Search** option to filter the valid devices or bulk export the eligible devices using the following example criteria:

:::CodeblockTabs{indent="1"}
```bash
"common.platform" = "Android" AND "android.eid_result_status" = "succeeded" AND "android.eids" != "unknown"
```
:::

9. **(Optional)** Select the **Export to CSV** to view the list of devices with EIDs that can be shared with the mobile network carrier.

**Related topics** 

For more information about eSIM Provisioning policy, see [Configuring an eSIM refresh cellular plan policy](docId\:OoBa-2JVNEWzQp6qLa5de).