---
title: Reset device PIN
slug: device-management-guide/android/reset-device-pin
createdAt: 2026-10-06T07:48:36.434Z
---

If a user forgets the device PIN for a Windows Phone 8.1 managed by Ivanti EPMM, or if you locked the device, you can reset the device PIN from the Admin Portal.

**Procedure**

1. In the Admin Portal, go to <font color="#323232">Device &amp; Users &gt; Devices</font>.
2. Select the Windows Phone device.
3. Select on <font color="#323232">Actions &gt; Windows Phone Only &gt; Reset PIN</font>.
4. In the <font color="#323232">Reset PIN</font> pop-up, select <font color="#323232">Reset PIN</font>.
   A new PIN is displayed.
   The device user can unlock the device using the new PIN.

:::hint{type="info" indent="1"}
The new PIN is generated by the device and communicated to Ivanti EPMM.
:::

:::hint{type="info" indent="1"}
Since the new PIN may contain complex characters, we recommend that the user reset the PIN.
:::