---
title: If_gen_a_one-time_pin_is_enabled
slug: device-management-guide/android/ifgenaone-timepinisenabled
createdAt: 2026-10-06T07:48:38.099Z
---

If you have configured Ivanti EPMM as described in [What is the self-service user portal?](docId:9JXMyuOWrRZb83eZlizxp), the device user sees the option <font color="#323232">Reset Secure Apps Passcode</font>. This option is among the device management actions presented to the user for iOS and Android devices.

Figure: Reset secure apps passcode

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**Procedure&#xA0;**

1. Select <font color="#323232">Reset Secure Apps Passcode</font>.
2. In the next screen, select the button <font color="#323232">Reset Secure Apps Passcode.</font>
3. A dialog box displays containing the one-time PIN.
4. In Ivanti Mobile\@Work on an iOS device, or in the Secure Apps Manager on an Android device, follow the instructions for resetting a forgotten secure apps passcode.
5. When prompted for user credentials, enter the user name and the one-time PIN.
6. Follow the instructions to create a new secure apps passcode.