---
title: Troubleshooting configurations
slug: device-management-apple/troubleshooting-configurations
createdAt: 2026-10-06T07:47:38.255Z
---

If you are having trouble with your configuration, consider checking the following:

- Look in the Audit logs ( see [About Ivanti EPMM logs](docId\:TeCvDD5oJXokAy3kA8yNm)) and / or MDM logs (see [MDM Activity](docId\:uhvJF7qprU4YSFnFs9djt)). Look for the managed app configuration installation request. Once there, note what the error statement is.
- Depending upon the error, in order to proceed, you will need to consider:
- Is the app configuration correct? If not, can it be corrected?
- Is the "managed app" actually not managed?
- Is the managed app the wrong version?
- Is a substitution variable not being updated in the managed app configuration? What type of substitution variable was it? See [Supported variables](docId\:QczCTGXwF-QpiPKGB8lGZ).