---
title: Required client device user action and use cases
slug: device-management-apple/required-client-device-user-action-and-use-cases
createdAt: 2026-10-06T07:47:38.525Z
---

This section lists the required action that a device user needs to take in the Ivanti Mobile\@Work client.

## Client device user action

Device users will see a notification in the Ivanti Mobile\@Work app.

### Android client

**Procedure **

1. On the Android device, device user taps on the Ivanti Mobile\@Work icon to open the app.
2. Tap Settings.
3. Tap on the Microsoft 365 Access button.
4. Device user logs in.
   - If the Authenticator app is installed on the device – device user will be redirected to the Authenticator app to enter login credentials.
   - If the Authenticator app is not installed on the device – device user will be redirected to the Google Play Store to download the app before proceeding to next steps.
5. Once logged in, the Ivanti Mobile\@Work Home page displays.

### iOS and macOS client

**Procedure **

1. On the iOS and macOS device, the device user taps on the Ivanti Mobile\@Work icon to open the app.
2. Tap Settings. The Settings page opens.
3. Tap the Microsoft 365 Access button.
4. Device user logs in.

| If Authenticator app is installed on device                                                                                                                                                                                                                                                            | If Authenticator app is NOT installed on device                                                                                                                                                                                                                                                                                                                                                                                                                                          |
| ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| 1. The device user will be redirected to the Authenticator app to enter login credentials.<br />2. Device user signs in with username and password and then taps Register.<br />3. When registration is completed, the device user is returned to the Settings page with Microsoft 365 Access checked. | 1. The device user will be redirected to the Apple App Store to download the app.<br />2. Once downloaded, open Ivanti Mobile\@Work and tap on Settings.<br />3. Tap on Microsoft 365 Access.<br />4. Device user is redirected to the Authenticator app to enter login credentials. Device user signs in with username and password and then taps Register.<br />5. When registration is completed, the device user is returned to the Settings page with Microsoft 365 Access checked. |