---
title: Ivanti Mobile@Work Support Tab Policy
slug: device-management-apple/ivanti-mobilework-support-tab-policy
createdAt: 2026-10-06T07:47:38.050Z
---

The administrators can schedule a policy to display the **Support** tab in the Ivanti Mobile\@Work application using the **Mobile\@Work Support Tab Policy**. The **Support** tab can display details such as Contact information, Support Site link, and Additional Information. After configuring the **Mobile\@Work Support Tab Policy**, the administrators need to distribute the policy to a set of devices.

::embed[For a step-by-step video demonstration of configuring the **Ivanti Mobile@Work Support Tab Policy**, click the following **YouTube** link: [Effortless End-User Support | Ivanti Mobile@Work Support Tab Configuration](https://youtu.be/8XSOLAQaAGA)]{url="https://youtu.be/8XSOLAQaAGA"}

**Applicable to**

- iOS versions as supported by Ivanti EPMM.
- Android versions as supported by Ivanti EPMM.

The administrators can create and distribute only a single **Mobile\@Work Support Tab Policy** to the devices.

**Procedure **

1. Log in to the Ivanti EPMM Admin Portal.
2. Go to **Policies & Configs** > **Policies**.
3. Select **Add New** > **Mobile\@Work Support Tab Policy**.
   The **Add Mobile\@Work Support Tab Policy** pane appears.

:::hint{type="info" indent="1"}
You can create multiple **Support Tab** policies in Ivanti EPMM Ivanti EPMM. Use these policies to control what appears in the **Support Tab** of the Ivanti Mobile\@Work app that displays different support details and provide localized content in multiple languages.
:::

4. Enter the **Name** of the policy.
5. Select one of the following Statuses:
   - **Active**
   - **Inactive**

:::hint{type="info" indent="1"}
Make sure that the Ivanti Mobile\@Work for iOS client version is 12.12.70 or above and Ivanti Mobile\@Work for Android client version is 12.9.0.0 or above to enable the **Support Tab**. Devices with earlier versions will not display or support this feature.
:::

6. Enter a **Description** of the policy.
7. Enter the name of the tab in the **Tab Name** field that will display in the Ivanti app navigation.
   The default value is 'Support'. (maximum length: 10 characters)
8. Enter the instructions in the **End User Instructions** field that describe the use of support contacts. (maximum length: 40 characters)
9. Enter the contact information in the **Contact Information** pane. The default number of contacts is 1, but you can add up to 5 contacts.
   - **Name**: Enter the contact’s name. (maximum length: 40 characters)
   - **Phone Number**: Enter a valid phone number. (maximum length: 20 characters)
10. Enter the website information in the **URL** pane. The default number of URLs is 1, but you can add up to 5 URLs.
    - **Fields Name**: Enter the URL name. (maximum length: 40 characters)
    - **URL**: Enter a valid URL. (maximum length: 150 characters)
11. Enter the email ID in the **Email Address** field to send emails for support. (maximum length: 80 characters)
12. Enter any additional support-related messages you want to display in the **Additional Information** field. (maximum length: 120 characters)
13. (Optional) Select the **Enable "Raise a Ticket" button on the Support Tab** checkbox to display the **Raise a Ticket** button in the Ivanti Mobile\@Work application.

:::hint{type="info" indent="1"}
Make sure that the Ivanti Mobile\@Work for iOS client version is 12.12.90 or above and Ivanti Mobile\@Work for Android client version is 12.9.0.0 or above to enable the **Raise a Ticket** button. Devices with earlier versions will not display or support this feature.
:::

14. Enter a valid URL in the **Support Ticket URL** field. (maximum length: 150 characters)
15. Click **Save**.