---
title: If generating a one-time PIN for resetting the secure apps passcode is enabled
slug: device-management-apple/if-generating-a-one-time-pin-for-resetting-the-secure-apps-passcode-is-enabled
createdAt: 2026-10-06T07:47:38.671Z
---

If you have configured Ivanti EPMM as described in [What is the self-service user portal?](docId\:xD00eTMsfNfOavY4Gu_kH), the device user sees the option <font color="#323232">Reset Secure Apps Passcode</font>. This option is among the device management actions presented to the user for iOS and Android devices.

Figure: Reset secure apps passcode

![Reset Secure Apps Passcode dialog box](https://api.archbee.com/api/optimize/V3jJx_afLEcmDauLTrzss/U8RtV99JEbrYJ4tBba6rb_userportalresetappconnectpasscode.png "Reset Secure Apps Passcode dialog box")

**Procedure&#xA0;**

1. Select <font color="#323232">Reset Secure Apps Passcode</font>.
2. In the next screen, select the button <font color="#323232">Reset Secure Apps Passcode.</font>
3. A dialog box displays containing the one-time PIN.
4. In Ivanti Mobile\@Work on an iOS device, or in the Secure Apps Manager on an Android device, follow the instructions for resetting a forgotten secure apps passcode.
5. When prompted for user credentials, enter the user name and the one-time PIN.
6. Follow the instructions to create a new secure apps passcode.