---
title: Configuring help desk contact information
slug: device-management-apple/configuring-help-desk-contact-information
createdAt: 2026-10-06T07:47:38.583Z
---

Ivanti EPMM administrators with Manage settings and services permission can configure the help desk contact information to display in the self-service user portal.

**Procedure **

1. In the Admin Portal, go to Settings > General > Helpdesk.
2. Enter the following information:

| Item        | Description                                                                                                                                                                                                                                                            |
| ----------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Name        | Enter a name for the configuration.                                                                                                                                                                                                                                    |
| Description | Enter a brief description for the configuration. Maximum characters allowed is 100.                                                                                                                                                                                    |
| Contact(s)  | Enter one or more phone numbers. Valid number strings include:<br />- Up to 24 digits for numbers beginning with the + symbol.<br />- Up to 22 digits for numbers without the + symbol.<br />If you are entering multiple phone numbers, enter a comma-separated list. |
| Email(s)    | Enter one or more email addresses. If you are entering multiple email addresses, enter a comma-separated list.                                                                                                                                                         |

:::hint{type="info"}
Either a phone number or an email address is required.
:::

**Related topics** 

[Viewing the help desk contact information](docId:_4pwcYjx5A6zpesHp3fwn).