---
title: Limitations
slug: cps-guide/mdm-epmm/limitations
createdAt: 2026-10-06T07:45:20.345Z
---

This release includes the following limitation:

- **AW-23186:** The GET /msa/v1/cps/user API call yields differing result formats on Ivanti Neurons for MDM and Ivanti EPMM for the following items:

| Item                       | Ivanti Neurons for MDM                                                                                                                                                                                 | Ivanti EPMM                                                                                                                                                     |
| -------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | --------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| LDAP custom attribute keys | Lower case<br /><br />objectguid<br />userprincipalname<br /><br />See the highlighted example in [Ivanti Neurons for MDM response](docId\:ixAQm9gFAGdJLWE1duUaz) below.<br />                         | Camel Case<br /><br />objectGUID<br />userPrincipalName<br /><br />See the highlighted example in [Ivanti EPMM response](docId\:ixAQm9gFAGdJLWE1duUaz) below.   |
| objectguid field           | Hexadecimal:<br /><br />\\`\3f\\21\\d9\\5b\\1c\\ab\\cf\\49\\81\\11\\7a\\fa\\b7\\d2\\ab\\6a`<br />See the highlighted example in [Ivanti Neurons for MDM response](docId\:ixAQm9gFAGdJLWE1duUaz) below. | Unencoded string:<br /><br />`9a34fe08e8041c47991c5a387efff6bb`<br />See the highlighted example in [Ivanti EPMM response](docId\:ixAQm9gFAGdJLWE1duUaz) below. |

**Ivanti Neurons for MDM response**

```javascript
{
    "searchResults": [
        {
            "enabled": true, 
            "createdAt": 1520419288985, 
            "accountSource": "LDAP", 
            "displayName": "cloud user", 
            "emailAddress": "cloud.user@exchce.com", 
            "firstName": "cloud", 
            "lastName": "user", 
            "userId": "cloud.user12@exchce.com", 
            "userUuid": "a27c1b0e-96f6-4acc-af79-b3af881db1cd", 
            "ldapCustomAttributes": {
                "objectguid": "\\3f\\21\\d9\\5b\\1c\\ab\\cf\\49\\81\\11\\7a\\fa\\b7\\d2\\ab\\6a", 
                "userprincipalname": "cloud.user12@exchce.com"
            }
        }
    ], 
    "results": 1, 
    "offset": 0, 
    "limit": 50
}
```

**Ivanti EPMM response**

```javascript
 

{
    "searchResults": [
        {
            "enabled": true, 
            "createdAt": 1520553600000, 
            "accountSource": "LDAP", 
            "displayName": "testuser6771", 
            "emailAddress": "testuser6771@auto8.mobileiron.com", 
            "firstName": "testuser6771", 
            "userId": "testuser6771", 
            "userUuid": "bff6bf12-72ff-4524-97a0-064cc137f955", 
            "ldapCustomAttributes": {
                "objectGUID": "9a34fe08e8041c47991c5a387efff6bb", 
                "userPrincipalName": "testuser6771@auto8.mobileiron.com"
            }
        }
    ], 
    "results": 1, 
    "offset": 0, 
    "limit": 50
}
```