---
title: Resetting the password recovery key
slug: access/guide/resetting-the-password-recovery-key
docTags: 
createdAt: 2026-09-07T09:10:59.774Z
---

You can change the password recovery key in the Ivanti Access administrative portal.

**Procedure **

|   | 1. | In the Ivanti Access administrative portal, click Account Settings > Reset Password Recovery Key. |
| - | -- | ------------------------------------------------------------------------------------------------- |

The <font color="#323232">Password Recovery Key </font>dialog appears.

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|   | 2. | Enter your password in the text box. |
| - | -- | ------------------------------------ |

|   | 3. | Select one of the following options to backup your Recovery Key. |
| - | -- | ---------------------------------------------------------------- |

- Email Recovery key: This option emails the Password Recovery Key to your admin email address.
- Copy Recovery key: This option lets you copy the Password Recovery Key to a file in your local drive.

You can use this key to recover your password in case you forget the password.

|   | 4. | Click **Generate Key**. |
| - | -- | ----------------------- |

:::hint{type="info"}
If you forget your password and lose your password recovery key, you will not have access to the Ivanti Access administrative portal.
:::

## Resetting your password

The password recovery key is required to reset the password from the log in screen. However, when a tenant logs in, recovery key is not required to reset the password. You cannot reuse the last three passwords including the current password when you reset a password.

**Procedure&#xA0;**

|   | 1. | On the Ivanti Access Log in page, click Reset Password.<br /> |
| - | -- | ------------------------------------------------------------- |

You will be prompted to create a new password.

|   | 2. | For Username, enter your username.<br /> |
| - | -- | ---------------------------------------- |

|   | 3. | For Recovery Key, enter your password recovery key.<br /> |
| - | -- | --------------------------------------------------------- |

You can copy and paste the key.

|   | 4. | For New Password, enter a new password.<br /> |
| - | -- | --------------------------------------------- |

|   | 5. | For Confirm New Password, re-enter the new password.<br /> |
| - | -- | ---------------------------------------------------------- |

|   | 6. | Click on Reset Password.<br /> |
| - | -- | ------------------------------ |

You will be returned to the Sign In dialog.

|   | 7. | Enter the new password to sign in to the Ivanti Access administrative portal. |
| - | -- | ----------------------------------------------------------------------------- |

Resetting your password can sometimes fail for the following reasons. Ensure that you check the error and verify the reason.

|   | • | Invalid recovery credentials |
| - | - | ---------------------------- |

- Account could be in either 'Deactivated' or 'Require Password Change' state

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