---
title: Password is not prompted by Email+ application when using Ivanti Access for Office 365
slug: access/guide/password-is-not-prompted-by-email-application-when-using-ivanti-access-for-office-365
docTags: 
createdAt: 2026-09-07T09:11:00.703Z
---

**Problem**: Password does not prompt for Email+ configuration before using Ivanti Access for Office 365.

**Cause**: The prompt for email password option is not set to true in the Email+ configuration.

**Solution**:

- For Ivanti Neurons for MDM, in App Configuration setup, set the *Prompt for Password Before Connecting to Server* to true in Email+ configuration.
- For Ivanti EPMM, in AppConnect App Configuration, add *prompt\_email\_password* property and set the value to true.