---
title: Resetting the password recovery key
slug: access-guide/resetting-the-password-recovery-key
docTags: 
createdAt: 2026-10-09T06:41:05.416Z
---

You can change the password recovery key in the Ivanti Access administrative portal.

**Procedure **

1. In the Ivanti Access administrative portal, click Account Settings > Reset Password Recovery Key.

:::Paragraph{indent="1"}
The <font color="#323232">Password Recovery Key </font>dialog appears.
:::

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2. Enter your password in the text box.
3. Select one of the following options to backup your Recovery Key.

- Email Recovery key: This option emails the Password Recovery Key to your admin email address.
- Copy Recovery key: This option lets you copy the Password Recovery Key to a file in your local drive.

:::Paragraph{indent="1"}
You can use this key to recover your password in case you forget the password.
:::

4. Click **Generate Key**.

:::hint{type="info"}
If you forget your password and lose your password recovery key, you will not have access to the Ivanti Access administrative portal.
:::

## Resetting your password

The password recovery key is required to reset the password from the log in screen. However, when a tenant logs in, recovery key is not required to reset the password. You cannot reuse the last three passwords including the current password when you reset a password.

**Procedure&#xA0;**

1. On the Ivanti Access Log in page, click <font color="#323232">Reset Password</font>.

:::Paragraph{indent="1"}
You will be prompted to create a new password.
:::

2. For <font color="#323232">Username</font>, enter your username.
3. For <font color="#323232">Recovery Key</font>, enter your password recovery key.

:::Paragraph{indent="1"}
You can copy and paste the key.
:::

4. For <font color="#323232">New Password</font>, enter a new password.
5. For <font color="#323232">Confirm New Password</font>, re-enter the new password.
6. Click on <font color="#323232">Reset Password</font>.

:::Paragraph{indent="1"}
You will be returned to the Sign In dialog.
:::

7. Enter the new password to sign in to the Ivanti Access administrative portal.

:::hint{type="note" indent="1"}
Resetting your password can sometimes fail for the following reasons. Ensure that you check the error and verify the reason.
:::

- Invalid recovery credentials
- Account could be in either 'Deactivated' or 'Require Password Change' state

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