---
title: Creating a customized message
slug: access-guide/creating-a-customized-message
docTags: 
createdAt: 2026-10-09T06:41:06.719Z
---

If an application is blocked or the connection fails for any other reason, you can customize the error message presented to the device user. You can customize the error message by adding your company logo, company name, custom text, and a Help link.

**Procedure **

1. In the Ivanti Access administrative portal, go to <font color="#323232">Profile &gt; Branding &gt; Remediation Page</font> or<font color="#323232"> Service Unavailable Page</font>.
2. In **Page Options**, select <font color="#323232">I want to customize the page presented to users</font>.
3. In **Customization Settings**, click <font color="#323232">Choose File</font> to navigate to the location of your company logo.

:::Paragraph{indent="1"}
The graphic must be no more than 300 pixels wide and 50 pixels high.
:::

:::Paragraph{indent="1"}
If you do not want to upload a graphic, select <font color="#323232">Remove logo</font>.
:::

4. Enter a <font color="#323232">Message</font> describing why users have encountered the issue.

:::Paragraph{indent="1"}
You can enter up to 255 characters.
:::

5. Enter a <font color="#323232">Help message</font> describing how users can access help or report the issue. You can enter up to 255 characters.
6. Enter the <font color="#323232">Help Link</font>. Choose http\:// or https\://, and enter the URL in the text box.
7. Enter the <font color="#323232">Help Link Text that the </font>device users see instead of the URL.
8. Click <font color="#323232">Save Changes </font>to save the settings.

:::Paragraph{indent="1"}
The <font color="#323232">Preview</font> section displays the customized message.
:::

:::Paragraph{indent="1"}
Device users are now presented with the customized message.
:::

:::hint{type="info" indent="1"}
Use Reset to Default option, in the Remediation page or Service Unavailable page to restore the default values when the profile was created.
:::

## Creating a customized warning message

You can customize the warning messages to device users when a Conditional Access Rule is set to warn.

**Procedure&#xA0;**

1. In the Ivanti Access administrative portal, go to <font color="#323232">Profile &gt; Branding &gt; Warning Page.</font>
2. In **Customization Settings**, click <font color="#323232">Choose File</font> to navigate to the location of your company logo.

:::Paragraph{indent="1"}
The graphic must be no more than 300 pixels wide and 50 pixels high.
:::

:::Paragraph{indent="1"}
If you do not want to upload a graphic, select <font color="#323232">Remove logo</font>.
:::

3. Enter a Warning <font color="#323232">Message</font> about the issue.

:::Paragraph{indent="1"}
You can enter up to 255 characters.
:::

4. Enter a <font color="#323232">Help message</font> describing how users can access help or report the issue. You can enter up to 255 characters.
5. Enter the <font color="#323232">Help Link</font>. Choose http\:// or https\://, and enter the URL in the text box.
6. Enter the <font color="#323232">Help Link Text that </font>device users see instead of the URL.
7. Enter the Continue Button Text that the users see to click and proceed.
8. Click <font color="#323232">Save Changes </font>to save the settings.&#x20;
   The <font color="#323232">Preview</font> section displays the customized message. Device users are now presented with the customized message.

:::hint{type="info" indent="1"}
Use the Reset to Default option, in the Warning page to restore the default values when the profile was created.
:::